Rob Bicknell Email & Phone Number

Lawrence, Massachusetts

Andover

Responsible for updating all documentation for Dräger’s Patient Monitoring business unit, focusing on the Infinity Delta Patient Monitor and the Infinity Acute Care System (IACS).• Generated the first electronic media (DVD) for Dräger as part of a high-visibility project that saved €600,000 due to reduced printing costs. • Collaborated with Technical Documentation team to create a Dräger style guide. • Completed formal training for SOLIDWORKS Composer 3-D graphics software.

Andover

Sole technical writer in Philips Healthcare’s Diagnostic ECG business unit. Responsible for planning, developing, and updating all learning products – Instructions for Use (IFUs), service manuals, installation and configuration guides, reference guides, and help systems – to support global distribution of four product lines of software-driven diagnostic cardiographic devices.• Collaborated with the Software Development team in Shanghai, China, the project management team in Thousand Oaks, California, and the Product Support team in Andover to create the documentation suites for a new cardiac exercise stress test system and a new, value-segment cardiograph.• Coordinated translations of learning products and internationalization of graphical user interfaces and algorithms in up to 22 languages.• Created and updated artwork for CD/DVD media kit distribution of learning products.• Managed daily activities and assignments of a part-time contract writer.

Andover

Responsible for creating all aspects of product marking, labeling, and literature to support global distribution of Smith & Nephew surgical devices and equipment.• Worked closely with Research and Design engineers, Quality engineers, Regulatory Affairs personnel, and Marketing managers to develop and revise Instructions for Use, operations/service manuals, and surgical technique guides.• Used InDesign to perform desktop publishing in 12 languages.• Coordinated translations with an outside vendor.• Created artwork for front and rear panels of capital equipment such as shaver control units, radiofrequency (RF) generators, light sources, fluid pumps, and footswitches.• Managed all facets of labeling and literature between Smith & Nephew and a third-party manufacturer of RF generators from 2008-2012.• Created engineering change requests (ECRs) in SAP in order to release labeling and literature to production.• Worked closely with Regulatory Affairs in the 510k submission process.

Woburn/Bedford

Boston Communications Group, Inc. (bcgi), Bedford, MAPlanned and developed all documentation for bcgi’s Access Management products: Mobile Guardian Profile Manager and Mobile Guardian Filter.• Designed and maintained the RoboHelp/HTML authoring environment and online help architecture for bcgi WebCare, a Web-based customer care application.• Collaborated with developers to create XML-based online help for bcgi CSRCare, a Web-based customer care application.• Worked closely with Engineering, Research and Development, Quality Assurance, Product Management, and Project Management to define, create, and maintain marketing and technical documentation for both non-technical and technical audiences. Documentation included product descriptions, white papers, installation guides, user guides, online help (WinHelp and HTML/WebHelp), implementation guides, and troubleshooting guides. • Responsible for all phases of documentation process: planning, scheduling, designing, writing, editing, managing review/usability cycles, and publishing.

Wilmington, Mass

Sole technical writer responsible for supporting the documentation needs of UniFirst’s nationwide industrial garment rental/laundry services.• Created end-user documentation and training materials to support UniFirst’s AS/400-based Account Management System (AMS). Documentation included procedures for creating and servicing accounts, maintaining customer records, and processing daily fiscal activities.• Created intranet site to develop and test online documentation, forms, and help files. In this self-directed effort, all Web pages were coded in HTML using Notepad.• Wrote UniFirst’s Lotus Notes E-Mail Training Guide and remote client installation instructions.

Software Technical Writing Certificate

Master’S Degree, Curriculum And Instruction

Bachelor'S Degree, English, Cum Laude

Education record

Activities and Societies: National Honor Society