Rob Blain Email & Phone Number

Chatham-Kent, Ontario, Canada

Chatham, On

Responsibilities• Managing a team of 5 Exchange support analysts• Overseeing major projects within the team• Ensuring that client requests are dealt with in a timely and professional manner• Charting the course for software upgrades and application lifecycle for Enterprise email and mobile messaging• Setting near and long term budgets for team• Ensuring personnel levels align with workload and setting priorities within team• Reviewing security risks and working with team members to address issues• Reviewing and ensuring all systems are licensedMajor Initiatives and Projects• Overseeing Classic Blackberry Server decommission and mobile device conversion• MDM XenMobile version 9 to 10 upgrade and cutover• Rightfax – overseeing final conversion to cloud based services• Exchange CU13 upgrade – Ensuring project is completed in a timely and safe manner, implementing quarterly CU schedule• Reviewing all documentation and processes to ensure team is following standard and most efficient ways to complete their tasks• Implement Apple DEP program

Chatham, On

Responsibilities• Managing and maintaining 150 Domain Controllers in 17 domains across the Enterprise Organization• Managing Patching and DC lifecycle for same• Identifying opportunities for DC consolidation and process streamlining• Manage all GPOs for the Enterprise• Ensure that DNS and DHCP infrastructure is stable and fully operational• Maintain Enterprise KMS Server to ensure all systems are licensed across the Enterprise• Maintain Enterprise Certificate Authority System• Ensure all systems are backed up and documented• Prepare for and take part in all Enterprise and BU Application DR testing• OKTA – Single sign on application implementation and support• Work with Enterprise Network Security to ensure all FWs are operating at Server 2012 R2 port definitions• Support SLDAP instance• Escalation point for all MS tickets related to GPO and DNS issues• Manage support queue for all supported applications• Develop powershell scripts to augment repeated operational tasksMajor Initiatives and Projects• MS LAPS – developed and implemented GPO and CSE for Enterprise rollout to all domains• KMS Version upgrade from server 2008 to server 2012• CA Version upgrade• MS RAP – engage MS and implement several suggestions to improve overall efficiency of domain including DNS, domain time, and AD replication• Support Exchange team in CU13 upgrade• Worked with Several teams to consolidate Enterprise DHCP server from 3 regional server to one centrally located DHCP server with over 1100 scopes• Developed PowerShell to Excel script to automate a lot of manual task required during DHCP scope migration• Domain Controller lifecycle and Consolidation – We have an initiative to consolidate our DC footprint by over 50 DC – meeting with and explaining to several teams with the benefit and impact it may have• OKTA – Single sign on & MFA – design and implementation with vendor and end users• Decommission DNS VIPS within older Data Centres

Chatham, On

Responsibilities• Ensure daily operational meeting is attended with timely updated• All budgeting for Canadian Server Support• Resource planning and time tracking for team of 10• Project prioritization and resource assignment for major projects• Ensure patching is completed across the CA environment• Escalation point for all CA server support issues including lead on RCA and technical issues that arise day to day• Licensing for all Server OS• Server OS imaging review and deployment• Responsible for communicating Server Support initiatives to application teamsMajor Initiatives and Projects• Data Centre Consolidation Projecto Took part in VCE VBlock training and setupo Assignment of resources to key components of projecto Ensuring daily backfill tasks are completed along with team project responsibilitieso Technical lead on Server 2008/2102 implementation on bare metal blades with VCE VBlock systemo Developed Service profiles and MAC pools for current and future Enterprise VCE VBlock deploymentso Built SQL clusters on bare metal blade, worked with Storage Support team and SQL support team as intermediary to ensure expectations were met by both teamso Promoted and led teammates on first ever consolidated server OS imageo Promoted and led teammates on first ever centralized server support policies and practiceso Team member on over 20 migrations waves, including developing the means and policies to migrate servers to newly build data centre infrastructureo Led initiative on new server team documentation process for DCCo Prepared all server support process documentation for DCC project• Managed Server 2003 lifecycle project, effectively decommissioning over 350 servers with unsupported OS versions

Chatham, On

Responsibilities• Manage team of 4 Support Analysts in CA, interacting with Enterprise email support team• Licensing of key applications including Exchange, Groupshield, Mail Attender, BES, MDM, Facsys and Accellion• Support team lead for the same, escalation point for issues of the same• Escalation point for CERT and Virus outbreaks• Ensure messaging system is stable and secure, including SMTP relay configuration policies and procedures• Ensure systems are patched and that AV updates are applying in a timely manner• Interacting and supporting all AD components of Exchange implementation and supportMajor Initiatives and Projects• Prepared RFQ for new MDM solution and evaluated vendors• Primary responsible for MDM solution and implmemtation• Developed MDM onboarding documentation and process• Created all MDM policies and deployment tasks still in use today• Setup BES5 server and migrated over 1000 Blackberries to new system• Consolidation of two email systems into one Enterprise email system• Developed scripts for migrating mailboxes and users• Successfully migrated over 1500 mailboxes to consolidated Exchange 2007 environment• Designed and implemented Exchange 2007 messaging environment

Chatham, On

Responsibilities• Hired to support Exchange 5.5• Asked to complete migration from West Coast Energy to Duke Energy domain as this was not completed by IBM• Mapped out migration plan and brought over 2000 workstations and 200 servers to the DEGT (Duke) domain• Joined support team for AD• Joined support team for Server supportMajor Initiatives and Projects• AD migration from West Coast domains to DEGT• Exchange 2000 implementation and support• AD DC upgrades from Windows Server NT 4.0 to Server 2000

Scarborough, On

Responsibilities• Implementation of various technologies at several customers across the Toronto and surrounding cities• Gained Microsoft Certified Systems Engineer and Cisco Certifed Network Professional while employed at Intesys• Promoted to Project Implementation Manager overseeing a team of 8 technicians• Y2K!!! We all lived that one.Major Initiatives and Projects• Durham Regional Network PM, Business Partnership formed by Durham Regional Police, Durham Catholic School Board, Durham Public School Board and the Durham Region Libraries• Installation of Cisco routers in all ING (now Tangerine) ABMs in Canadian Tires stores• Installation and support of Royal Lepage Commercial Inc high speed Frame Relay network, one of the first of its kind in Canada• Installation of new CAT 5 cabling at all Durham Schools, including the removal of miles of 10BASE2 cabling, PM for this overseeing 15 cable technicians• Installation of all networking gear for Nestle Canada across several provinces

Master Of Arts, Geography - Risk Assessment

Masters of Arts, Geography, Published one paper in Scholarly Journal

Bachelor'S Degree, Geography