Rob Blair Email & Phone Number

Macon, Ga, Us

United States

Drive performance in value added sales and customer experience.

North & Central - United States

• Resourceful leader for a team of five managers, 28 rental associates, and budgets up to $5M. • Managed a six-state region to exceed sales and operational KPI’s up to 120% / $1.0M. • Developed region leadership to forecast utilization demand and maximize client service. • Exceeded service objectives by making the associate presentation process the culture of the region. • Created and facilitated learning and development tutorials; for knowledgeable service delivery by rental… Show more • Resourceful leader for a team of five managers, 28 rental associates, and budgets up to $5M. • Managed a six-state region to exceed sales and operational KPI’s up to 120% / $1.0M. • Developed region leadership to forecast utilization demand and maximize client service. • Exceeded service objectives by making the associate presentation process the culture of the region. • Created and facilitated learning and development tutorials; for knowledgeable service delivery by rental associates, client partner team using Saas platform. • Implemented location standard operating scorecard; to assure operational efficiency, partner satisfaction, and net margin.• Controlled asset status, minimized downtime for out of service, and preventative maintenance.• Guided direct reports on hiring decisions, performance appraisals, promotions, and performance improvement plans. Show less

Eastern United States

Operations Manager 2010 - 2013• Implemented Blue Ocean rental and sales operational channel for automotive dealerships. • Brought innovative brand management and enhanced customer service in the Certified Pre-Owned and Service Drive programs.• Delivered reporting to National Automotive Groups on operational progress and outcomes. • Supported a team of 60 Location Managers and Associates, with market and personnel development. • Provided problem solving, gap analysis,… Show more Operations Manager 2010 - 2013• Implemented Blue Ocean rental and sales operational channel for automotive dealerships. • Brought innovative brand management and enhanced customer service in the Certified Pre-Owned and Service Drive programs.• Delivered reporting to National Automotive Groups on operational progress and outcomes. • Supported a team of 60 Location Managers and Associates, with market and personnel development. • Provided problem solving, gap analysis, and trained process improvement for locations and clients.• Fulfilled all budgeting, forecasting, profit and loss functions.Senior Field Consultant 2001 - 2010• Awarded Certificate of Excellence for client retention. • Advised clients on fleet management asset life cycle, including in-fleet and de-fleet of assets.• Developed forecasts and reported project progress for frontline managers to C suite decision makers. Show less

EP TRANSPORTATION DBA HERTZ RENT A CAR, COCOA BEACH FL 1998 - 2001 Owner• Completed market analysis, forecast, budget, raised capital, and negotiated franchise agreement.• Built marketing program and relationships with Space Agencies, and negotiated opening of Port Canaveral business with National Brand. • Turned around location and broke even in 120 days, repurchased stock with a premium to facilitate shareholder value. AREA REVENUE MANAGER HERTZ… Show more EP TRANSPORTATION DBA HERTZ RENT A CAR, COCOA BEACH FL 1998 - 2001 Owner• Completed market analysis, forecast, budget, raised capital, and negotiated franchise agreement.• Built marketing program and relationships with Space Agencies, and negotiated opening of Port Canaveral business with National Brand. • Turned around location and broke even in 120 days, repurchased stock with a premium to facilitate shareholder value. AREA REVENUE MANAGER HERTZ CORPORATION (1991-1997) • Facilitated and administered sales program to 12 managers and 100 frontline sales associates. • Continuously exceeded incremental sales expectations; capped by a 12 percent or 1.2 M increase in revenue the final year. • Achieved an 18% increase in customer engagement by enhancing presentation processing time. Show less