Rob Bone's Location
Rutherglen, Scotland, United Kingdom, United Kingdom
Rob Bone's Contact Details
Rob Bone work email
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Rob Bone personal email
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Rob Bone phone numbers
About Rob Bone
An enthusiastic and professional individual who enjoys being part of, as well as influencing, a successful team. Even under significant pressure, possesses a strong ability to perform effectively and efficiently.
Rob Bone's Current Company Details
Kings Park Hotel
Bistro and Revenue Manager
Rutherglen, GB
Rob Bone Work Experience Details
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Bistro And Revenue ManagerKings Park HotelRutherglen, Gb
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Bistro & Revenue ManagerKings Park Hotel Dec 2024 - PresentGlasgow, Scotland, United Kingdom
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Front Office ManagerGlynhill Leisure Hotel Nov 2022 - Dec 2024Renfrew, Scotland, United Kingdom -
Front Office ManagerMotel One Group Jan 2022 - Nov 2022Glasgow City, Scotland, United Kingdom -
Front Of House ManagerCrerar Hotels Apr 2021 - Jan 2022Isle Of Mull, Scotland, United Kingdom -
Front Office ManagerNew Bath Hotel And Spa Jan 2019 - Dec 2020Matlock Bath, Derbyshire, United Kingdom
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Front Office ManagerCrerar Hotels Sep 2016 - Jan 2019Isle Of MullManage the front office, whilst ensuring revenue and tracker reports are collated and sent to our head office along with managing the company debts from the companies and agents who book with us to ensure they are being paid on time. A large part of my role is also being duty manager and covering the hotel whilst the General Managers are away to ensure everything runs smooth and any issues are dealt with.
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Reception & Events ManagerCarnival Uk (P&O Cruises & Cunard) Jun 2014 - Mar 2016Worldwide On An Ocean LinerManage, lead and train the reception team in all aspects of customer service whilst providing advice and clarification on various aspects of the role and ship life in general.Manage and coordinate various events such as weddings, scattering of ashes and masonic/rotary functions from beginning to end. Including arranging all legal aspects involved such as Form C’s and Form E’s (wedding legal forms)Coordinate and Manage Arrival and Departure schedules for up to 2272 passengers ensuring a smooth process from beginning to end.Collate and order stationary for various hotel departments ensuring company recommended budget has been adhered to whilst often coming in over £3k under budget annually Handle all passenger comments and complaints whilst adhering to company guide lines. Ensuring all comments and complaints are logged for head office reference in case of any future come back. Be a social host on behalf of the company as an officer to enhance passenger interaction and gauge passenger experience. -
Assistant ManagerCarnival Uk (P&O Cruises & Cunard) Jan 2014 - Jun 2014Worldwide On An Ocean LinerManage the admin requirements concerning passenger travel such as Passenger Health Declarations, Gift Management and Passport control.Manage up to seven receptionists to provide exceptional customer service whilst providing and monitoring foreign currency and financial transactions of floats up to £20’000 each made up of various currencies.
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Night Porter / Receptionist / Social Media ChampionMercure Hotel Apr 2012 - Jan 2014AyrManage and work all customer services of the hotel throughout the night, including bar service, food preparation & service, reception duties, security and housekeeping.Ensure any cash transactions taken throughout the evening are cashed up and audited for finance department arriving.Deal with all aspects of the reception desk during the day including all financial and administration transactions along with complaint handling.Monitor and coordinate the hotel’s social media presence adding prominent business’s to extend our public awareness and raise our Klout score (assesses how many people online interact with your posts (which assisted with marketing our brand)). -
Web Development & Interactive Media StudentJames Watt College Aug 2010 - Jul 2012KilwinningLearn how to build websites using Dreamweaver CS3 as well as an abundance of other programs relating to the field such as photoshop, javascript etc, also learned about marketing through the web and project planning for a variety of projects. -
Night Auditor / Duty ManagerMenzies Hotels Ltd 2009 - 2010IrvineAudit all finances and admin from the day shift.Provide customer services throughout the night including bar service, food service, housekeeping, reception duties and security.Preparing conference rooms for the following days meetings and events ensuring any additional requirements for the meetings are handed over to the day shift. -
Reservations ManagerMenzies Hotels Jun 2008 - Aug 2009IrvineManage all the reservations throughout the hotel whilst maintaining company records.Producing and follow through with group contracts, whilst negotiating the best rates for both the client and the hotel.Managing all third party websites to ensure best possible sales rates in order to maximize room revenue and group sales.
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Reception Shift LeaderMenzies Hotels Sep 2007 - Jun 2008Glasgow, United KingdomSupervise and train the reception team to produce the highest standards for our guests, whilst taking reservations over the phone or with walk in clients.Hold training and brainstorming ideas to get the team involved with how to improve the service we as a team would provide.
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Receptionist / Barman / Food ServiceAuchrannie 4* Spa Resort, Isle Of Arran, Scotland Mar 2007 - Sep 2007Isle Of ArranCompleted day to day financial and admin reception tasks as well as training junior members of the team, whilst taking reservations for the various outlets throughout the resort.Make and deliver a variety of drinks, maintaining service excellence whilst ensuring legal responsibilities were being adhered to.Take and deliver food orders from guests, paying particular attention to their allergies to ensure maximum enjoyment from the meals.
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Bars SupervisorAyr Racecourse Oct 2006 - Mar 2007Supervise 3 bars (Cocktail, Shooters & Champagne) with up to 12 staff during the Christmas and New Year party nights with up to 800 guests.Manage one of the bars with two staff during the race meets and events which could accommodate up to 120 patrons. Completed day to day financial cash up procedures and ordering of all beverages to ensure bars were kept replenished. -
Guest Service Agent / ReservationistWestin Turnberry Resort Mar 2004 - Oct 2006TurnberryCompleted day to day financial and administrative reception tasks as well as training junior members of the team, whilst taking reservations for the various outlets throughout the resort.Worked within the reservations department up selling various room grades, golf & spa packages as well as promoting the resort sales department and their merchandise.
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Receptionist / BarmanHaven Holidays May 2003 - Feb 2004AyrCompleted day to day financial and admin reception tasks, whilst taking reservations for the park and other outlets.Make and deliver a variety of drinks, maintaining service excellence whilst ensuring legal responsibilities were being adhered to. -
Military ClerkHm Forces Aug 1998 - Apr 2003WorldwideMaintain and manage up to 200 personnel’s financial and administration documentation at any one time.Maintained up to about 500 regimental administrational files. Held top secret clearance in order to process information for my varied roles.Optimized the best use of my time to ensure all work was carried out quickly, efficiently and most importantly accurately in sometimes hazardous and volatile locations.Produced disciplinary paperwork for processing individuals whilst ensuring they were meticulously accurate.Was trained in the use of a variety of fire arms to a meticulous standard.Trained in securing premises and maintaining that security
Rob Bone Skills
Hotels
Hospitality
Hospitality Industry
Resorts
Tourism
Management
Microsoft Office
Hospitality Management
Customer Service
Hotel Management
Front Office
Public Relations
Powerpoint
Social Media Marketing
Training
Catering
Microsoft Word
Microsoft Excel
Guest Service
Word
Excel
Administration
Cruise Lines
Travel
Rob Bone Education Details
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James Watt CollegeWeb Development & Interactive Media -
James Watt CollegeAccounting
Frequently Asked Questions about Rob Bone
What company does Rob Bone work for?
Rob Bone works for Kings Park Hotel
What is Rob Bone's role at the current company?
Rob Bone's current role is Bistro and Revenue Manager.
What is Rob Bone's email address?
Rob Bone's email address is ro****@****l.co.uk
What is Rob Bone's direct phone number?
Rob Bone's direct phone number is +4479435*****
What schools did Rob Bone attend?
Rob Bone attended James Watt College, James Watt College.
What are some of Rob Bone's interests?
Rob Bone has interest in Online Gaming, Web Development.
What skills is Rob Bone known for?
Rob Bone has skills like Hotels, Hospitality, Hospitality Industry, Resorts, Tourism, Management, Microsoft Office, Hospitality Management, Customer Service, Hotel Management, Front Office, Public Relations.
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Robert Bone
Chief Executive Officer @ East Midlands Fulfilment Hub Ltd | Ecommerce Order FulfilmentNottingham2trimcraftdirect.com, trimcraft.co.uk1 +44 115XXXXXXXXX
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