Rob Bone Email & Phone Number

Rutherglen, GB

Glasgow, Scotland, United Kingdom

Renfrew, Scotland, United Kingdom

Glasgow City, Scotland, United Kingdom

Isle Of Mull, Scotland, United Kingdom

Matlock Bath, Derbyshire, United Kingdom

Isle Of Mull

Manage the front office, whilst ensuring revenue and tracker reports are collated and sent to our head office along with managing the company debts from the companies and agents who book with us to ensure they are being paid on time. A large part of my role is also being duty manager and covering the hotel whilst the General Managers are away to ensure.

Worldwide On An Ocean Liner

Manage, lead and train the reception team in all aspects of customer service whilst providing advice and clarification on various aspects of the role and ship life in general.Manage and coordinate various events such as weddings, scattering of ashes and masonic/rotary functions from beginning to end. Including arranging all legal aspects involved such as.

Worldwide On An Ocean Liner

Manage the admin requirements concerning passenger travel such as Passenger Health Declarations, Gift Management and Passport control.Manage up to seven receptionists to provide exceptional customer service whilst providing and monitoring foreign currency and financial transactions of floats up to £20’000 each made up of various currencies.

Ayr

Manage and work all customer services of the hotel throughout the night, including bar service, food preparation & service, reception duties, security and housekeeping.Ensure any cash transactions taken throughout the evening are cashed up and audited for finance department arriving.Deal with all aspects of the reception desk during the day including all.

Kilwinning

Learn how to build websites using Dreamweaver CS3 as well as an abundance of other programs relating to the field such as photoshop, javascript etc, also learned about marketing through the web and project planning for a variety of projects.

Irvine

Audit all finances and admin from the day shift.Provide customer services throughout the night including bar service, food service, housekeeping, reception duties and security.Preparing conference rooms for the following days meetings and events ensuring any additional requirements for the meetings are handed over to the day shift.

Irvine

Manage all the reservations throughout the hotel whilst maintaining company records.Producing and follow through with group contracts, whilst negotiating the best rates for both the client and the hotel.Managing all third party websites to ensure best possible sales rates in order to maximize room revenue and group sales.

Glasgow, United Kingdom

Supervise and train the reception team to produce the highest standards for our guests, whilst taking reservations over the phone or with walk in clients.Hold training and brainstorming ideas to get the team involved with how to improve the service we as a team would provide.

Isle Of Arran

Completed day to day financial and admin reception tasks as well as training junior members of the team, whilst taking reservations for the various outlets throughout the resort.Make and deliver a variety of drinks, maintaining service excellence whilst ensuring legal responsibilities were being adhered to.Take and deliver food orders from guests, paying.

Supervise 3 bars (Cocktail, Shooters & Champagne) with up to 12 staff during the Christmas and New Year party nights with up to 800 guests.Manage one of the bars with two staff during the race meets and events which could accommodate up to 120 patrons. Completed day to day financial cash up procedures and ordering of all beverages to ensure bars were kept.

Turnberry

Completed day to day financial and administrative reception tasks as well as training junior members of the team, whilst taking reservations for the various outlets throughout the resort.Worked within the reservations department up selling various room grades, golf & spa packages as well as promoting the resort sales department and their merchandise.

Ayr

Completed day to day financial and admin reception tasks, whilst taking reservations for the park and other outlets.Make and deliver a variety of drinks, maintaining service excellence whilst ensuring legal responsibilities were being adhered to.

Worldwide

Maintain and manage up to 200 personnel’s financial and administration documentation at any one time.Maintained up to about 500 regimental administrational files. Held top secret clearance in order to process information for my varied roles.Optimized the best use of my time to ensure all work was carried out quickly, efficiently and most importantly.

Hnc, Web Development & Interactive Media

Activities and Societies: Class Rep & Student Male Officer for the college.

Hnc, Accounting

Activities and Societies: Class Rep, Student Male OfficerDone upto HNC before returning to full time work