Rob Bourgoin Email & Phone Number

Plano, Texas, United States

Served as the central point of contact for Support delivery and Case Management at Palo Alto Networks, ensuring an integrated service delivery experience for customers.Developed a profound understanding of customers' business challenges and technical environments, providing them with tailored technical information, guidance, and support.Identified.

Denver, Colorado

• Worked with sales teams to develop creative solutions for clients who requested high level work on a limited budget.
• Became the sole contact for all service resource request. Developed reporting for internal engineering teams to help better track engineer utilization.
• Established a partner process that allowed for Trace3 to expand their delivery portfolio.
• Responsible for the delivery of over 300 projects that resulted in a GP of $12.35M.
• Led the development of Delivery Services portfolios for the Security, Infrastructure and iOps organizations.
• Conducted regular pipeline meetings with Engagement Managers, Technical Account Managers and Account Reps to review sales pipeline and forecast to increase awareness of future staffing requirements and to drive the.

Denver, Colorado

• Managed a team of 14 Project Managers while providing guidance on PMI methods, soft skills and creative meeting delivery.
• Provided coaching and mentorship to Project Managers in developing soft skills as well as growth in effectively leveraging the Deliver & Validate Success methodology.
• Creation of Project Management Office standards for Denver, California, and East Coast PMOs to include staffing, Financial Metrics and Project Manager delivery methods.
• Collaborated with BU Leaders and the Center of Excellence to develop new service offerings and delivery engagements.
• Partnered with senior leadership to identify trends, innovate solutions, provided PM oversight to increase revenue and evaluate PM success.
• Responsible for Review/Approval/Delivery of over $30M in revenue for 12 months.

San Deigo

• Established Transport standards for 5G and the One Fiber network initiative. Created standards for all mapping and inventory of newly installed Dark Fiber.
• Managed several Lean Six Sigma Agile large-scale projects that resulted in $400M+ in cost savings. Awarded a Network Excellence Award by VP for cost savings initiatives.
• Responsible for capturing the needs of all network employees for a new network inventory system while addressing the requirements for network expandability, growth, scalability and reliability. Used Confluence, JIRA.
• Collaborated with network engineers to develop network performance dashboards to support the need for measurement of all Fiber/Microwave network KPIs throughout the company. Drove initiatives to lower degrading service.
• Responsible for weekly presentations to network VPs on all project statuses, risks and solutions. Acted as the liaison between the field and executive leadership and hosted an annual Transport Summit to inform.
• Consulted on development of network performance applications that replaced legacy applications and reduced the need for vendor support.

Irvine, CA

• Responsible for the Wireless Network consisting of Microwave Systems, Leased Fiber and Owned Fiber in Southern California to include engineering, maintenance, growth, and fault isolation. Provided direction, leadership.
• Managed $250M in Network Asset delivery, installation and turn up for the 4G LTE network in Southern California.
• Became the SME for several routers and network equipment which allowed for better manufacture development and relationship enhancement.
• Developed processes to both streamline workflow and minimize errors to include New Circuit Delivery, Small Cell Delivery, Dark Fiber deployment, and Vendor Maintenance Notifications.

San Fernando Valley, CA

Installed and repaired electronic microwave systems typically found in telecommunications, radar systems, and military electronic detection or counter-measure systems. Set up, calibrate, and operated instruments for microwave and power control systems, conducted experiments and assisted technical engineers in the development of experimental equipment. The.

• Developed DAS systems for 5+ Marine Corps Bases. Maintained systems and adjusted tolerance to support coverage for the bases.
• Led a team to integrate 500+ nodes and 30 servers into several military installations. Provided network support during and after installation.
• Maintained and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations for 30 Servers and over 500 nodes.
• Supported a myriad of computer and network operating systems to include; UNIX, Windows, Vines, Netware (IPX), TCP/IP, DNS, DHCP. Responsibilities include the maintenance and repair of aircraft mission planning systems.

Bachelor Of Science In Information Technology, Computer Systems Networking And Telecommunications

Associate Of Arts And Sciences (Aas), Computer Systems Networking And Telecommunications