Rob Bowring Email & Phone Number

Scunthorpe, Gb

United Kingdom

Scunthorpe

Accountabilities People - Recruit and retain the very best people for my business - monitor and manage attrition within guidelines - Lead and implement change within the store - Consistently deliver high levels of employee engagement - Recognise people for their behaviours and performance - Conduct inspirational, well-rounded 1-2-1`s, measuring and tracking performance against store KPI`s, setting clear objectives and holding individuals to account - Ensure the… Show more Accountabilities People - Recruit and retain the very best people for my business - monitor and manage attrition within guidelines - Lead and implement change within the store - Consistently deliver high levels of employee engagement - Recognise people for their behaviours and performance - Conduct inspirational, well-rounded 1-2-1`s, measuring and tracking performance against store KPI`s, setting clear objectives and holding individuals to account - Ensure the relevant support (training, coaching, briefing) is put in place to help people perform at their very best, leading to a highly engaged store team - Agree and communicate clear objectives with people at store level and ensure appropriate level of check back and support in place Customer Experience - Take lead role in ensuring my team have embedded Great Conversations to support world class customer experience. - Through effective sales floor management and coaching, create a positive environment that promotes a consistent and enjoyable customer experience through great conversations - Take lead role in driving customer experience by bringing to life customer-centric initiatives. - Create a fun environment that is driven by discovery and provide a wow factor retail experience.Commercial - Lead by example by having effective plans in place to grow and stretch both individual and store performance. - Achieve targets and objectives whilst controlling costs. - Keep one step ahead of the competition and informed about the latest news relating to the ever-changing mobile industry. - Always strive to introduce new ideas and initiatives into the area that deliver sustainable business growth.Operations - Effective management of controllable costs, ensuring that compliance is adhered to and in-line with company expectations - Ensure staff rotasreflect store trading patterns and optimise opportunities - Complete regular self-audits to ensure in compliance with policies and procedures. Show less

Responsible for managing, motivating and continually developing my store team, To ensure my team is passionate about what they do and can hit their sales targets and deliver great service in a fast-paced environment. A talented leader and communicator with a keen attention to detail, I ultimately helped deliver the company's business plan and built a long-term, sustainable sales model.