Rob Boyd Email & Phone Number

Rochester, New York, United States

Leading the modernization of Monro’s Loss Prevention program; supporting enterprise growth, improved business outcomes and facilitating a best-in-class organization across 1,300 auto repair shops and tire dealers in 32 states. People• Established Loss Prevention Business Partner core roles, business objectives, key performance indicators, competencies, exempt status, interview guides and learning plans.• Improved talent, diversity, and inclusion mix of team.• Maximized productivity off shoring transactional processes, on-boarded global teammates, completed due diligence, knowledge acquisition, training, and transition. Process• Created investigative standards using cover letters, terminology, tactics, and case management philosophy.• Standardized policies, procedures and best practice relating to coaching and corrective action, prosecution, threats of workplace violence, team member purchases and vetting for promotion.• Developed business acumen training addressing field leaders’ foundational knowledge, performance assessment (business and team), P&L impact and controls through the lens of Loss Prevention.• Enhancing monthly field led P&L reviews with FP&A, translating financial reporting into operational tactics and incorporating three lines of defense to drive profitability and risk culture. • Present Loss Prevention business, dashboards and enterprise assessments to Senior Leaders, C-Suite and Board of Directors-Audit Committee.Technology• Implemented case management system, maximizing an existing enterprise platform, to enhance reporting, analytics, and impact. Updated platform requirements, defined directives, trained team, and fully migrated/archived data.• Centralized content to single system, one hub for all team development, department documents and resources

Pittsburgh, Pennsylvania, United States

GLG is the World's insight network.Helping clients understand issues, act with confidence, drive sales, mitigate risk, provide safe and secure environment and supporting a positive customer experience.

Pittsburgh, Pennsylvania

Oversaw strategic leadership of Assets Protection for 6 districts, encompassing 71 stores, 15K team members and annual sales of $2.5B throughout Connecticut, Massachusetts, New York, Pennsylvania, and West Virginia. Managed talent, safety and physical security programs, emergency preparedness and response, shortage, theft mitigation and resolution.●Upgraded Assets Protection Business Partners in 4 of 6 markets by mentoring and retaining talent through focused strategy based on placement, bench strength, intentional development plans and diversity. ●Generated 12% to 61% YoY growth of key performance indicators, training teams in anticipating, identifying and resolving risks in key areas through effective routines, using reporting in driving continuous improvements. ●Exemplified advocacy culture of ethical conduct, safety, and compliance, achieving 40% improvement in metrics.●Fostered 58% reduction in security incidents through Workplace Violence Prevention and Active Shooter training, engaging team members.

New York City Metropolitan Area

Managed transformation of Assets Protection in 12 stores throughout Manhattan and Brooklyn, New York, including Safety and physical security programs, emergency preparedness and response, shortage, theft mitigation and resolution. ●Achieved $231M sales and 3.9% same store sales growth by designing and applying technology and video solutions, access control and physical security programs, meeting needs of evolving real-estate portfolio, with stores varying in size, layout and complexity. ●Spearheaded crowd management best practices, including compliance, training, and event requirements applied to Black Friday openings, high-profile product releases, celebrity appearances, investor and executive visits. ●Standardized staffing allocation model across organization, using efficient deployment of resources, accounting for market and store specific factors.●Improved compliance results by 150% and realized 61% YoY improvement in theft metrics by reducing risk to guests, team members and firm, focusing on proper processes preventing inappropriate or unsafe apprehensions.

Boston, Massachusetts

Led turnaround of high-risk store, including shortage, theft mitigation and resolution, physical safety and security.●Maximized $238K, 40% YoY improvement in theft metrics by administering business specific strategies, leveraging data, core role simplification and re-training. ●Produced $70M, 4.6% same store sales, correcting operational deficiencies and peer leadership, addressing talent and process gaps.●Fostered law enforcement, business and neighborhood partnerships, championing National Night Out and Heroes’ and Helpers events for City of Boston and Police Department.

Boston, Massachusetts

Orchestrated tactical leadership for team of market investigators supporting 7 districts, encompassing 76 stores throughout Maine, Massachusetts, New Hampshire, New York and Rhode Island. Conducted Investigations, licensing, training and continuing education.●Identified compliance gap in cooperation with New York State, establishing curriculum, reporting and audits. ●Impacted $40M in shortage by training team to anticipate and recognize shortage risks, developing tactics in nurturing shortage prevention and resolution culture.●Produced $5.6M, 23% YoY improvement in investigative results, devising and implementing best practices, internal and external investigations.

Western, New York

Leadership of Assets Protection in 12 stores throughout Buffalo and Rochester, New York, including safety and physical security programs, emergency preparedness and response, shortage, theft mitigation and resolution.

Rochester, New York

Leadership of 150-300 team members in Rochester, NY. Managed operations, process and efficiency.

Bachelor Of Arts - Ba, Economics

New York State Regents