Rob Bramley Email & Phone Number

Darlington, England, United Kingdom

United Kingdom

Darlington, United Kingdom

• Fulfilling customer needs by providing product advice and overall creating a successful shopping experience.
• Complete sales efficiently utilising the Point-of-Sale system.
• Open new merchandise boxes and stock sales floor racks and shelves with latest items.
• Maintain excellent standards of visual merchandising displays, ensuring they are clean and organised.
• Mentor new employees on customer service, money handling and organising strategies.
• Building new shelving/racking inside the store for stock & displays

Darlington, England, United Kingdom

• Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
• Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
• Offered clear, reliable desk-side support to internal service users, rectifying issues quickly and accurately.
• Assisted customers with software package installations, enabling high-performing IT systems.
• Delivered 2nd and 3rd line support for 500+ staff.
• Maintained internal software programmes and staff hardware.

Darlington, United Kingdom

• Efficiently performed troubleshooting through diagnostic techniques and pertinent questions.
• Maintained excellent team relationships by helping colleagues with complex customer issues, complaints, computer malfunctions and questions.
• Kept up to date on the latest product, company, software, and system changes to stay knowledgeable for end-users.
• Provided timely and effective solutions based on information provided by customers.
• Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Northallerton, North Yorkshire, United Kingdom

• Maintained internal software programmes and staff hardware.
• Delivered 1st and 2nd line support for 400+ staff.
• Recognised, documented, and escalated IT problem trends, preventing commonly occurring issues.
• Promptly responded to and resolved staff issues within KPI timeframes.
• Set up new staff with access to company software, including profile and password set up.
• Logged service and support calls using Sostenuto.

Northallerton

*To help with the maintenance of existing inventories/databases of ICT equipment* To work with 3rd party suppliers when required. * Configuration Management (inc. software deployment etc.).

Northallerton, North Yorkshire, United Kingdom

• To act as a point of reference for all hardware related technical matters for: desktops, laptops, printers and handheld devices.
• Offered clear, reliable desk-side support to internal service users, rectifying issues quickly and accurately.
• Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
• Assisted customers with software package installations, enabling high-performing IT systems.
• Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
• Assessed user installations, inspecting safety and function, and suggesting adaptations as required.

Darlington, United Kingdom

• Completed sales efficiently utilising the Point-of-Sale system.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
• Provided helpful and attentive customer service resulting in positive feedback.
• Fulfilled customer needs by providing product advice, creating a successful shopping experience.
• Mentored new employees on customer service, money handling and organising strategies.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.

Darlington, United Kingdom

I volunteered in the school to help the Teachers orgranise things whilst they were teaching. I was also the IT Technician's Assistant which means I helped to maintain the computer systems inside the school.

Darlington, United Kingdom

I was Chairman of the Student Council which helps to make the college a better place.

Darlington, United Kingdom

I was a Student Ambassador at Darlington College which means I help out on Parent's Evenings & Open Events.

Darlington, United Kingdom

I helped out at Parent's Evenings

Darlington, United Kingdom

I was a member of the House Council and also a members of the Student Council.

Diploma, Information Technology, Mpp

BTEC National Extended Diploma in Hardware & Networking - Level 3

Education record

Gcse

Education record