Rob Bramley Email & Phone Number

Darlington, England, United Kingdom

United Kingdom

Darlington, United Kingdom

• Fulfilling customer needs by providing product advice and overall creating a successful shopping experience.• Complete sales efficiently utilising the Point-of-Sale system.• Open new merchandise boxes and stock sales floor racks and shelves with latest items.• Maintain excellent standards of visual merchandising displays, ensuring they are clean and organised.• Mentor new employees on customer service, money handling and organising strategies.• Building new shelving/racking inside the store for stock & displays• Dismantling shelving/racking inside the store to create space• Interface with customers, determine needs and provide recommendations as well as up-sell services.• Stay up to date on store promotions, payment policies and security practices.• Demonstrate products to customers, discuss features and redirect objections to capture sales.• Use register system to ring up customer purchases, process payments and issue receipts.• Manage the Front of Store, Staff and Queue during the Supervisor’s days off.• Mentor colleagues who are new to the business on where stock, process, procedures, and best practice.• Using the Forklift to unload deliveries and load up returns/rubbish to the Distribution Centre.• Run for items such as, merchandise, boxes and items number that is requested by the cashiers to help keep the line running smoothly.• Travel between stores as and when help is required.• Process newly delivered stock and hand to relevant department and colleagues.• Discreetly observe and monitor customers who are behaving suspiciously or are recognised as a previous thief.

Darlington, England, United Kingdom

• Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.• Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.• Offered clear, reliable desk-side support to internal service users, rectifying issues quickly and accurately.• Assisted customers with software package installations, enabling high-performing IT systems.• Delivered 2nd and 3rd line support for 500+ staff.• Maintained internal software programmes and staff hardware.• Promptly responded to and resolved staff issues within KPI timeframes.• Set up new staff with access to company software, including profile and password set up.• Resolving support calls using Sunrise/MySupport.• Working with 3rd Party for IT work to be done across the building.• Managed the training of new systems and software installed for employees by conducting presentations and demonstrations.• Raising Quote and Purchase Order for the work/equipment to be bought for the business.

Darlington, United Kingdom

• Efficiently performed troubleshooting through diagnostic techniques and pertinent questions.• Maintained excellent team relationships by helping colleagues with complex customer issues, complaints, computer malfunctions and questions.• Kept up to date on the latest product, company, software, and system changes to stay knowledgeable for end-users.• Provided timely and effective solutions based on information provided by customers.• Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.• Delivered 1st, 2nd, and 3rd line support for 500+ staff.• Maintained internal software programmes and staff hardware.• Promptly responded to and resolved staff issues within KPI timeframes.• Set up new staff with access to company software, including profile and password set up.• Logged service and support calls using Sunrise/MySupport.• Performed diagnostics and troubleshooting via phone, accurately relaying instructions to staff.

Northallerton, North Yorkshire, United Kingdom

• Maintained internal software programmes and staff hardware.• Delivered 1st and 2nd line support for 400+ staff.• Recognised, documented, and escalated IT problem trends, preventing commonly occurring issues.• Promptly responded to and resolved staff issues within KPI timeframes.• Set up new staff with access to company software, including profile and password set up.• Logged service and support calls using Sostenuto.• To work with 3rd party suppliers when required.• Occasionally perform schools visits and fix faults.

Northallerton

*To help with the maintenance of existing inventories/databases of ICT equipment* To work with 3rd party suppliers when required. * Configuration Management (inc. software deployment etc.).

Northallerton, North Yorkshire, United Kingdom

• To act as a point of reference for all hardware related technical matters for: desktops, laptops, printers and handheld devices. • Offered clear, reliable desk-side support to internal service users, rectifying issues quickly and accurately.• Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.• Assisted customers with software package installations, enabling high-performing IT systems.• Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.• Assessed user installations, inspecting safety and function, and suggesting adaptations as required.• Managed the training of new systems and software installed for employees by conducting presentations and demonstrations.• Managed the diagnosing and repairing of software components to ensure efficient running of computer systems.• Managed the preparation, setup, and installation of new workstations for employees, completing as instructed by managers.• Delivered 2nd and 3rd line support for 800+ staff.• Maintained internal software programmes and staff hardware.• Promptly responded to and resolved staff issues within KPI timeframes.• Set up new staff with access to company software, including profile and password set up.• ITIL Accredited

Darlington, United Kingdom

• Completed sales efficiently utilising the Point-of-Sale system.• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.• Provided helpful and attentive customer service resulting in positive feedback.• Fulfilled customer needs by providing product advice, creating a successful shopping experience.• Mentored new employees on customer service, money handling and organising strategies.• Interfaced with customers, determined needs, provided recommendations and up-sold services.• Observed customer behaviours to identify security threats and escalate concerns to supervisors.• Demonstrated products to customers, discussed features and redirected objections to capture sales.• Recommended optimal merchandise based on customer needs and desires.

Darlington, United Kingdom

I volunteered in the school to help the Teachers orgranise things whilst they were teaching. I was also the IT Technician's Assistant which means I helped to maintain the computer systems inside the school.

Darlington, United Kingdom

I was Chairman of the Student Council which helps to make the college a better place.

Darlington, United Kingdom

I was a Student Ambassador at Darlington College which means I help out on Parent's Evenings & Open Events.

Darlington, United Kingdom

I helped out at Parent's Evenings

Darlington, United Kingdom

I was a member of the House Council and also a members of the Student Council.

Diploma, Information Technology, Mpp

BTEC National Extended Diploma in Hardware & Networking - Level 3

Education record

Gcse

Education record