Retail Wireless Consultant
Along with all the responsibilities for the Retail Wireless Consultant position, I have been awarded recognition at the I.C.E. Luncheon in First and Third Quarters of 2009 for 100% Mystery Shops Managed 250 sales representatives in 10 Western states.Work with customers who indicate a desire to disconnect and perform retention activities to save that customer.Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping of equipment, and completing the repair cycle.Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.