Rob Buckland Email & Phone Number

Rome, Ny, Us

Durham, North Carolina, Us

Rochelle Park, New Jersey, Us

Heading a global team, I strengthened the organization's Cloud and physical IT architecture to maximize availability and security. Monitor and maintain a framework within 3 global datacenters plus AWS and Oracle Public Clouds. I managed a $5 million operating budget that supports $200 million in revenue. Reviewed and renegotiated favorable contracts for staff augmentation, software, and hardware maintenance plus Cloud services, facilitating the optimization of IT operational efficiency supporting the SaaS infrastructure hosting our customer's solutions. Cost savings in 2023 exceeded $1m. Collaborated with the Corporate Security & Compliance teams to standardize operating procedures and consolidate processes, security policies, and technologies across multi-disciplinary functions and sites. 60 days into the role, I encountered a major denial of service attack. I efficiently identified the root cause - a major network misconfiguration that caused a significant backlog in message processing and other agitating events. I rectified the infrastructure, doubling performance as result.

Clifton Park, Ny, Us

Overseeing IT provision and operations, I supported the efforts of 150 end-users, sited in multiple locations across New York state. Led, trained, and mentored direct reports, I negotiated supplier contracts for co-location and data services that expanded service availability and realized cost savings. I headed the development of a comprehensive IT security program and the creation of corporate policy that transformed IT provision. I slashed 30% off annual IT expenditure while improving service levels and led the migration of the company from Google Apps Suite to Microsoft Office 365, to better align Cloud tools with the on-premises productivity toolset.

East Syracuse, Us

Underpinning the IT framework for the company, I administered the budget and optimized operations and the availability of systems. Executing regular upgrades across the infrastructure, inclusive of a new Avaya IP Office deployment, overhaul of core routing, backup system and Active Directory updates, and enhancement of the datacenter, including a new UPS system, cooling and rack improvements, server consolidation and virtualization, I transformed the design and reliability of organization's IT architecture across computers, network, and communications.

Oversee IT operations at Two Racinos in upstate New York.Supervise a staff of six employees working at two locations.IT responsibilities included: LAN/WAN support throughout Enterprise, server/datacenter design & support, phone/PBX support, Deskside Services, Audio/Visual infrastructure support, deskside support.

Lexington, Massachusetts, Us

Support FujiFilm's Synapse PACS application at various hospitals around Central New York, specifically SUNY Upstate Medical Center.

King Of Prussia, Pa, Us

Responsible for the implementation of Unicenter to 170 hospitals with over 20,000 desktops and 2,000 servers. Products implemented: NSM/UAM/USD/URC and eTrust Antivirus/Pest Patrol/IDS/Security Command Center. Projects required the coordination of both internal resources and third-party consultants.Create customized software installation packages using scripting/packaging technologies such as InstallShield and MSI. Deploy customized installations through Unicenter Software Delivery.Led the development of a 24/7/365 NOC based on Unicenter/eTrust technology.Utilize technologies such as WMI/DMI/WBEM and Unicenter Asset Management to track the company’s 20,000 desktop PCs.Participated in the beta testing of CA’s latest generation of Unicenter software (r11) Communicate with management regarding other site specific LAN/WAN issues to assist the Corporate Office with other company-wide initiatives.

New Hartford, Ny, Us

Managed the implementation of Unicenter TNG throughout the company’s 10 locations. This implementation included TNG, and the AMO, SDO, RCO and AHD options. Duties included: infrastructure preparation and design, server configuration, testing, and rollout to client PCs. Coordinated major, company-wide software rollouts utilizing Computer Associates’ Unicenter Software Delivery system. Created customized install packages using InsallShield and other tools.Utilized technologies such as DMI/WBEM and Unicenter Asset Management to manage the company’s 1,500 desktop PCs.Coordinated the Y2K remediation of over 1500 desktop PCs located in 10 locations throughout the United States. Duties included: selection of testing tools, compliance testing, and selection of remediation patches. Coordinated the execution of remediation efforts throughout the company. Reported results to senior management.

Palm Beach Gardens, Florida, Us

Provided technical support to over 600 users. Support issues included: LAN/WAN, application usage/troubleshooting and software/hardware configuration/installation.Acted as a Lead Technician, supervising the activity of two other desktop support technicians.Designed/installed and maintained a Windows NT network to support a test lab in company’s engineering department. PCs in the lab run customized testing applications and store/retrieve data from a Novell Netware network.Participated in Year 2000 remediation efforts on PC hardware. Duties included: review/selection of testing products, testing PC hardware, and evaluation of results. Reported findings to senior management.Assisted Purchasing with selection of new equipment. Designed and maintained configuration standards for all desktop PCs.Worked with various business units to assist with the selection and configuration of new and existing data processing equipment.

Participated in a LAN/WAN expansion for a local bank. Responsible for evaluating bank needs, configuring hardware/software, and installing equipment onsite to over 25 branch offices. Also provided onsite training and follow up support.Provided technical support and service to commercial and retail accountsDuties included: hardware installation and troubleshooting, network configuration /testing/troubleshooting, and software installation/support/troubleshooting.Responsible for selling computing products and services to over 200 commercial accounts.Participated in company’s expansion into the Southern Tier by prospecting for and developing new clients in this region.

Bs, Business

Ms, Management Science