- Work with both Enterprise and SaaS technology, providing support for four unique payroll/financial software platforms- Manage the installation and maintenance of over 600 customer databases for the full project life-cycle- Provide general technical support to clients- Manage and close an average of 20 to 30 cases a day- Train clients and colleagues on software features, workflow, and troubleshooting - Maintain strict and accurate records of all customer interactions- Develop and implement project management tools and best practices for company use- Provide best-in-class customer service to all clients

- Provided consultation on social media marketing strategies and managed and grew reach of Instagram and Facebook accounts for the launch of a new product- Managed marketing, merchandising and customer service for live events for Embrace Entertainment, as well as managing sales reporting and inventory

• Community marketing team lead for all pop-up shop events, merchandise, scheduling and management of promotional tours• Coordinated with promoters, retailers, and venues, hosting pop-up shop events in Vancouver, Calgary, Edmonton, Saskatoon, Toronto, Ottawa, Montréal, Fredericton, Halifax and Charlottetown• Grew initial 10 Year Anniversary Wax On Wheels promotional tour from 5 to over 20 dates within first month featuring artists such as City and Colour, Arkells, Tokyo Police Club, and k-os• Retail account management, maintaining and building business partnerships, inventory creation and management, customer invoicing, shipping and receiving• Created merchant communication materials, advertising and sales promotion of four subsidiary record labels (Dine Alone Records, New Damage Records, Haven Sounds, One Big Silence)• Social media content contributor and brand ambassador

• Coordinated and managed all social media and online content, quickly became most followed local retail account• Scheduled, promoted, and hosted all live in-store events• Hosting included artist load-in, sound check, and public speaking• Point-of-sale, merchandising, customer service management, and staff delegation

• Coordinated and managed all social media and online content, named #1 music account by BlogTO• Scheduled, promoted, and hosted all live in-store events (featuring J Mascis, Martha Wainwright, Peter, Bjorn & John, and Sloan)• Scheduling included contact research, online and print advertising• Hosting included artist load-in, sound check, and public speaking• Point-of-sale, merchandising, customer service manager, and staff delegation

• On-camera host and segment writer for weekly MTV News segments, including Album Art Attack, Best of the Worst, Album Advice Column, and Life in Music• Post-production notes and social media promotion copywriter• Retail promotion, driving in-store sales for Sonic Boom Records

• Trained and managed staff of over twenty in merchandising, product knowledge, sales and customer service• Maintained merchandise and displays at front-of-store, customer service management

• Artist research and booking for over 100 performances and events in first year, culminating in Bodog Battle of the Bands production for FUSE TV• Wrote briefing packages, online scripting and provided regular progress reports• Managed, trained and delegated to a team of fifteen artist services personnel• Conducted performance reviews and staff hiring