Flipt is a software as a service (SaaS) healthcare startup focusing on consumer choice in prescription drugs.• Reported to the COO and led over 40 product / program managers, analysts, and customer service (CS) associates.• Led product management for the mobile app and associated platform. Reduced time-to-value (TTV) and increased activation and retention by over 35% by melding proactive insights from the analytics team with reactive feedback from the CS team into a customer-centric roadmap prioritization process.• Owned pharmacy benefit manager (PBM) operations including clinical support, third-party relationships, and the CS function. Scaled the CS team by 15x while lowering cost and improving customer satisfaction.• Served as account executive for Flipt’s largest client and led Flipt’s largest client implementation. • Built and led the analytics team. Implemented strategies to improve recurring revenue (MRR & ARR), lower customer acquisition cost (CAC), and reduce customer churn. Improved gross margin.• Pitched potential clients on Flipt’s product, operations, and analytics capabilities.

Served as Chief of Staff to the CEO. Focused on implementing the company’s transformation strategy. Responsible for creating measurable operational efficiencies in merchandising, supply chain, logistics, and customer support.

Focused on the gig economy, logistics, general business strategy, product management, finance, and successful hiring practices. Clients included established firms, startups, and venture capital investors.

• Led a global team of over 70 product managers, program managers, and analysts responsible for the product management and business operations of Amazon Flex, a program that allows individuals to deliver parcels for Amazon through a mobile app (like Uber, but for package delivery):* Defined the strategic vision of Amazon Flex and launched the app and associated platform in September 2015.* Oversaw product development and roadmap for the mobile app and platform.* Expanded Amazon Flex to five countries and over 200 global locations as of May 2018.* Implemented global policies on performance measures, compensation, background checks, and insurance.* Ensured compliance with the legal norms of multiple domestic and international jurisdictions.* Led a global, multi-site team of CS associates responsible for the triage, management, and resolution of high severity incidents worldwide. Monitored the delivery network and participant sentiment in real-time via a team located in Hyderabad, India.* Tracked Net Promoter Score (NPS) and participant satisfaction through multiple channels and managed product, process, and operational improvements to enhance the participant experience.* Managed the global business analytics and insight function. Developed marketing and recruiting models.• Designed and led other innovative delivery programs as part of Amazon Logistics.• Conducted due diligence on acquisition targets and negotiated partnership agreements.• Developed innovative method of cross-docking packages in a mobile facility (patent # 9,567,168).• Designated a “Bar Raiser” interview specialist. Completed over 900 interviews and recruited undergraduates, MBAs, and mid-career professionals worldwide on behalf of Amazon.

• Responsible for all aspects of a $2 billion capital budget including project approvals, forecasting, and reconciliation.• Built a global team of nine managers and analysts that provided support for monthly close activities, data analysis, and budgeting / forecasting.• Awarded the AWS “Show Me the Money” award in Q3 2011 for negotiating a ten-year sales tax abatement in an Eastern state in exchange for a substantial capital investment.• Saved 622 basis points annually in leasing costs by pursuing alternate funding sources, introducing competition, and restructuring the quarterly bid process.• Reorganized the AWS finance operations team to absorb a 9x increase in capital spending and 7x increase in leasing: * Negotiated master lease agreements with several major financial institutions.* Moved lease processing, as well as many monthly close activities, to India. Improved accuracy and timeliness while reducing employee expense.

• Managed pricing strategy and tactics for Synvisc (an intra-articular injection for osteoarthritis):* Increased Medicare Part B reimbursement rate 16%, and increased net revenue per unit 8%, from 2007 to 2009 despite significant competitive pressure.* Differentiated pricing based on class of trade, distribution channel, and price elasticity of customer segments.* Calculated the impact of all pricing programs on the Medicare reimbursement rate.* Designed physician and payer contracting programs; managed over 400 physician and payer contracts.* Monitored competitions’ pricing strategies through public sources and field intelligence.• Responsible for traditional pricing and revenue finance functions:* Developed pricing scenarios and revenue projections for the budget, forecasts, and the long-range plan.* Explained revenue variances from budget/forecast through analysis of customer ordering patterns.* Analyzed monthly sales trends; calculated market growth and share metrics using sales and claims data.• Received the Vice President’s Award in December 2008 in recognition of outstanding performance.

• Managed finance for four departments in the development organization (over $100 million of annual spend):* Developed annual/quarterly budgets and forecasts; guided departments to on-target performance for 2006.* Created clinical development budgets; analyzed cost/benefit tradeoffs for different development scenarios.* Improved operational performance through several ad hoc projects (e.g., analyzing in-house vs. outsourcing decisions for preclinical activities and biostatistics functions).* Developed and justified accruals for clinical trial expenses; reconciled accruals to actual expenses.• Negotiated operational finance terms with collaboration partners; analyzed variances and audited expenses.• Managed portfolio planning processes. Created preferred portfolios that optimized return by balancing risk across program stage, therapeutic area, and entity type (novel vs. follow-on).

• Managed financial reporting and analysis for inbound and outbound transportation groups.• Reduced transportation-related shrink 20% by examining loss patterns and changing audit processes.

• Led finance team in private-sector effort to build an air traffic control system over 18 countries in Africa:* Negotiated with ministerial-level country delegations, international organizations, and airline executives.* Designed revenue model and analyzed discounted cash flows under various scenarios using simulation.• Drove the cancellation of an obsolete government program, saving several million dollars.• Presented tactical and strategic analyses to senior military and government officials.

• Led successful redesign of university internet and intranet web sites; established first university web policy.• Managed web site operations and led web development teams; taught classes on web site design.