Rob Candy Email & Phone Number

Responsible for designing and managing Sonata Support Operational Readiness to handle the transition of the multi million pound Sonata platform from delivery to live production as a production service.Service delivery management of Sonata service as service delivery manager for Clients, managing daily throughput with support teams, the clients, consultants and development and release teams to ensure that service is maintain3d and where required, restored within SLA,s and measured against… Show more Responsible for designing and managing Sonata Support Operational Readiness to handle the transition of the multi million pound Sonata platform from delivery to live production as a production service.Service delivery management of Sonata service as service delivery manager for Clients, managing daily throughput with support teams, the clients, consultants and development and release teams to ensure that service is maintain3d and where required, restored within SLA,s and measured against KPI.Focus on ensuring that Client expectation and contractual delivery is met and Client is satisfied and comfortable.Responsible for driving and progressing service to ensure successful delivery and contributing to the success of projects and initiatives.Recruitment of new SDM,s and designing of induction programmes and mentoring once in role to take on live service Clients. Show less

Newbury, Berkshire, United Kingdom

Responsible for account management of SMB Customers of Ntegra, delivering outcomes and escalation management. Engaged to help drive and deliver continual service improvement activities on behalf of both Ntegra and our Customers. Mentoring of service desk team and scoping and delivering process and governance innovation and maturity.

Managing an embedded IT Infrastructure team of 18 staff at an AXA OpCo for AXA Tech - service provision company. Ensuring OpCo IT requirements are met on a daily process and all project and BAU requirements are resourced and supported. Maintaining and innovating and ensuring governance of all work and team tasks.

Various In South Of England

Previously 3 years at ING Direct as Technical lead Service Desk and as Service Desk Manager

Reading, United Kingdom