Rob Carroll Email & Phone Number

Orlando, Florida, Us

Milwaukee, Wisconsin, Us

Selected by senior PMO team to work in conjunction with my Product team to create a Debit/Credit program for a new internal client servicing product that combines both Debit and Credit cards into a consolidated view for Fiserv financial institutions. Ownership of the overall Program for two distinct business units – one delivering a new GUI front-end and one delivering back-end Domain and Micro Services – while reporting status and challenges to C-level and V-level executives regularly. Management of 6-8 matrixed teams (80+ associates) comprised of a mix of onshore, offshore and 3rd-party with SOWs totaling over $5M. Also maintained work at a Senior Project Manager capacity to keep these same teams aggressively pursuing Sprint timelines and Project budgets, holding teams accountable for changes impacting delivery.

Milwaukee, Wisconsin, Us

As Agile Program Manager participating on a Core Product Team (CPT), I own the Agile planning and scheduling duties for the CPT including facilitation of the release plans, monitoring and reporting status, and managing release level risk. I act as the Scrum Master for the CPT and communicate status and impediments to my Portfolio team.

Milwaukee, Wisconsin, Us

As a Senior Project Manager, I've worked with several Development and QA teams to troubleshoot issues and work as a team to identify solutions to mitigate risks and issues for time-critical projects. I took over a long-struggling major project and delivered a solid program as targeted. After over 100,000 hours of project work, I was able to turn this project around and get it delivered on its targeted date. This new front-end GUI product is now receiving rave reviews from our financial institutions. I was also selected to lead a small, specialized team to address a critical government compliance issue that the legal department required to be implemented within 60 days from client discovery. By discussing internally with the team, we were able to reduce the original timeline from 6 months to 60 days by challenging the team to expedite delivery. Working diligently, the team delivered changes to production ahead of 60 day mark, and all documents have been retained as required by our legal department to ensure compliance coverage.

Manage programs and project managers within teams to roll-up data from each project (project plans, financials, logs, status updates) and report status and issues to senior management. Act as escalation point for assisting resolution of issues requiring intervention and greater visibility.

Manage projects with budgets ranging from several thousand dollars to several million dollars, which include participation and oversight in RFP planning, budget forecasting, analysis and design documentation acceptance, development and testing execution, code implementation and warranty support.

Define, manage, structure and schedule releases for ESI V3, CHIP, ReiSource and REMS applications.

Atlanta, Ga, Us

Utilize multiple CA products to deliver and deploy software changes in a client/server environment. Work with Active Directory to add and delete users on the Elavon networks.

Contracted with a large bank in Warsaw, Poland, as an application developer doing defect resolution on VisionPlus software.

Facilitated in planning, decision making, resourcing, budgeting and overall system architecture on several key projects. Primary liaison between development team and other organizational units to ensure flow of accurate information to and from development team. Collaborated in the development and oversight of development for small to large scale projects. Participated in design of many enhancements while directing the entire technical effort of a contractor staff. Collaborated in the streamlining of techniques to be used for code problem resolution and execution of daily batch programs for debugging of essential critical path code. Contributed to development of internal debugging tools and monitoring of system resources during program execution. Developed, delivered, supported, installed and trained clients utilizing UNIX versions of code.

Us

Contributed to development of initial bank/branch conversion programs to be utilized by professional services group for custom conversions for banking clients. Worked with a small group of developers to implement custom projects in coordination with client demands.

Education record

Bs, Management Information Systems