ECU is an award-winning, 1700 bed, health care system servicing 24 counties in eastern North Carolina. The health Health system consists of 9 hospitals including the flagship academic medical center in metro Greenville, 14,000+ employees, and 130+ physician locations. The mission is to improve the health and well-being of eastern North Carolina with the vision of becoming the national model for rural healthcare and wellness.

Lead multiple teams focused on delivering ITIL based core services in a healthcare environment consisting of 13,000 users and 12,000 endpoints across 3 main facilities and over 50 regional locations. In collaboration with all levels of business partners, developing organizational direction for end user computing and support. Providing leadership, vision, and management for service delivery success. Projects & Achievements:Envisioned, proposed and founded the Common Applications team to drive standardization across the enterprise for end user computing. Lead a full redesign of Active Directory structure and group policy to enable automation, service management, and reporting capabilities for private cloud initiative. Lead System Center 2012 implementation of Orchestrator, Configuration Manager and Service Manger to fully utilize System Center investment for end user computing and drive automation of processes. 200+ Business Processes automated through System Center to address multiple quality, security and HIPPA requirements. Implemented IT Asset Management best practices Leading desktop virtualization initiative resulting in 4500 endpoints currently running VMWare Horizon View 7.5 reducing support efforts by 240% with realized cost savings of $1 Million+. Currently working towards 80-90% virtualization of the end user computing environment.IoT: Device integrations to capture patient data reducing charting errors. Established multiple ITIL based policies and procedures for end user computing, identity and access, asset management and security. Envisioned, proposed, and founded dedicated project implementation team focused on standardized deployment for all new facilities, expansions and acquisitions resulting in zero defect go lives for end user computing

Lead a geographically dispersed team for $79.3 billion global steel company. Primary responsibility for shared services end users IT support operations supporting 24x7 manufacturing in the USA. Served in key roles on international teams forcusing on support standardization. Position responsibilities included setting regional direction, KPI management, procurement, budget management, training, managing incidents and problems, engineering design, process automation, implementation, project management, Sarbanes-Oxley compliance. Projects & Achievements:Lead the maturation of Shared Services end user computing organization for USARegional standardization of support operations for all plants and facilitiesSupported VoIP roll outManaged Windows 7 migration for 8000 endpoints.Managed email archiving migration to Symantec Enterprise Vault for end user conversions. System Center Configuration manager implementation and image standardization

Managed IT operations for a regional law office. Worked on infrastructure services, including Active Directory design, server hardware, email services, web services, client image, and server virtualization.

Managed transition of corporate systems as company merged or purchased other facilities as well as day to day operational issues. Recommend and Implement corporate standards as defined by regional management while tracking and reporting KPIs. Served in multiple capacities over 8 years as Desktop team leader, Network, Server, and Telecom.