Responsible for overseeing and managing the day-to-day operations of three community hubs: KGV Hub, Tolly Hub and the Green Hub; all located in Worcester.Ensuring the community hubs are welcoming to customers and the local community.Maximising income generation through room hire and exploring rental opportunities/partnerships.Collaborating with the social media team to grow the hub's online prescence through their social media channels.Ensuring all bookings at the community hubs have the appropriate level of staff cover.Manage the cleaners, caretakers, bank staff & volunteers across the three community hubs.Take responsibility for Health and Safety, which includes supervising with planned preventative maintenance and ongoing repairs.Ensure all hirers comply with terms and conditions and manage customer complaints, asand when required.Be a designated key holder for the community hubs, responding to out-of-hours calls.

Completing event-related administrative tasks on Artifax Software, such as:- Inputting Participant Data- Scheduling Participant Event Slots- Adding Clauses for ContractsProviding support for the programming team by liaising with artists / speakers.Processing and tracking purchase orders and additional spending requirements.Distributing agendas, and taking detailed minutes during team meetings.Coordinating the manufacture and purchase of wristbands and lanyards.Organising staff social events including post-festival after-parties and staff away days.Assisting with travel needs by personally driving for artists / speakers and staff members.Organising catering for artists / speakers and additional participants.Full management of parking arrangements across a range of venues across Cheltenham during the festivals.Assisting with full time volunteer in person interviews.

Management of the store and staff, with a strong focus on customer satisfaction and delivering delightful experiences.Provide exceptional customer service by greeting customers, taking orders, and preparing and serving beverages and food items according to Costa Coffee standards.Train and mentor junior barista staff, providing guidance on coffee preparation techniques, customer service, and store procedures.Adhere to health and safety regulations and food hygiene standards to maintain a safe and hygienic working environment.Be a dedicated key holder for the store, which included lone working during opening and closing the branch.

Consistently provide high standard of meet and greet services throughout the home.Address enquiries from both internal and external sources.Managing email correspondence using Outlook and handling enquiry services.Support administrative duties with precision and attention to detail.Coordinate and manage appointments for visitors.Provide compassionate support for vulnerable residents during their visits, prioritising emotional well-being.COVID-19 testing and registration procedures, including administering Lateral Flow and PCR test kits.

Providing a range of financial services, including credit cards and insurance options to customers.Demonstrating exceptional customer service skills by proactively approaching customers on the shop floor and handling a wide array of enquiries.Processing customer transactions through the till system, ensuring adherence to financial protocols.Managing stock inventory by collecting items from multiple locations within the stock room and organising incoming deliveries and transfers from other stores.

Processing high-value transactions, often involving substantial sums of cash, while adhering to strict anti-fraud measures.Handling customer accounts, facilitating credit transactions with compliance.Efficiently processing customer transactions on the shop floor, including self-scan duties.Stock management and replenishment of instore items to enhance the shopping experience.

Managing furniture orders, including finance plans and financial transactions.Processing customer transactions through the POS system.Handling in-store and online orders, including parcel collection for customers.Decorating room sets during new season turn around of stock.Supporting the delivery department to unload stock from pallets and replenish the shop floor.

Serving alcoholic beverages to customers.Money handing, consumer interaction with till skills.Promoting the venue on social media.Cleaning and preparing the bar area for the next day of trade.

Taking customer orders at the till with speed and accuracy, involving money handling.Packing food orders for in-store customers and drive-through orders.Stocking up workstations with nessacary stock such as cups and food boxes.Deep cleaning the store during and after each shift, to ensure hygiene was kept at the highest standard.Strive to provide the best customer experience.