With over a year at Torus and a strong foundation in customer success and technical support, my focus lies in delivering digital transformation and robust business application solutions. My ITIL certification underpins a commitment to service excellence and process improvement. At Origin Housing, I honed these skills, ensuring customer satisfaction through meticulous service delivery management.Certified in both Change Management Foundation and Practitioner by APMG International, I leverage this expertise to facilitate transformation and organisational change. These qualifications, coupled with my experience, drive my mission to deliver seamless IT services that empower stakeholders and enhance operational efficiency at Torus.