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I am a solutions-focused, outcome-driven professional with a comprehensive global background within the software, pipeline, resources, banking, events, ticketing, B2B, Software-as-a-Service, and consumer products sector. My areas of expertise include business transformation, digital transformation, change management, team leadership, consultancy, operations management, business optimisation, business turnaround, drive to profitability, performance management, financial management and budgets, and stakeholder engagement.A selection of my career highlights follows:• Executed company turn around to develop Klarian into a leading provider of intelligent pipeline monitoring solutions that optimises infrastructure for a more sustainable planet and drives operating efficiency• Raised finance of >£25m seed, EIS, and growth funding for various companies• Restructured and redefined the product and technology platform, slashed monthly costs from £700K to £100K, raised £8m funding, and rescued the business from closure (Mettrr Technologies Ltd)• Diligently built and developed a multi-disciplinary Agile digital transformation team across 40 countries (HSBC Group)• Established an offshore development team and IT service and introduced enterprise-wide Agile best practice principles to increase efficiency and productivity (Concep Group Ltd)• Founded the UK’s inaugural mobile ticketing company and drove extensive business development efforts until acquisition by Eventbrite and listing on the NYSE (Ticketscript BV) for $2.5bn• Strategic Consultant for McKinsey & Company and Gemini Consulting, providing M&A due diligence, business optimisation, and tailored growth strategies for blue chip clients across the globePlease send me a message or add me as a contact - I look forward to connecting with you.
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Chief Executive OfficerKlarian Ltd Dec 2020 - PresentExeter, England, GbJoining the exciting opportunity at Klarian (formerly Dashboard) to help grow and expand the business over the coming 5 years. Appointed CEO of the business tasked with taking a nascent company through a process of refinement and focus, refinancing and into growth and full commercialisation. Main focus initially to cover investment, growth, finance, operations and strategy. -
Non Executive DirectorLeander Club Jul 2018 - PresentHenley On Thames, Oxon, GbMember of the non-executive team and oversee key operational and financial decision-making for the world's premier rowing club -
Interim ChairMettrr Technologies Limited Jul 2019 - Dec 2020• Served as Acting Executive Chairman to lead company turnaround, proactively raising £10m in new capital and strategically reducing overall costs and expenditure by +65%• Developed and implemented the COVID-19 survival roadmap and successfully relaunched the business with an innovative new sales and marketing campaign• Led a review and rebuild of operations, technology, product and finance -
Global Head Of Assisted Digital/Conversational BankingHsbc Retail Banking And Wealth Management Aug 2018 - Feb 2019London, Gb• Reported to the Global Head of Contact Centres and served as an active member of the Global Contact Centre Leadership Team• Accountable for a $25M development budget, expanding team to ~2500 and blending +10 country-specific programs into one centralised program to drive corporate vision and strategy• Designed and deployed the Conversational Banking frameworks across 40 countries, ultimately targeting a 50:50 chat to voice combination• Created and managed the firm's Chat and Chat Bot product offering across all web, mobile, and social media outlets, utilising AI and machine learning for development efforts• Engaged strategic partners and suppliers and negotiated contracts to facilitate effective cost reductions and revenue optimisation• Led the delivery and management of Contact Centre tools and products including e-sign, IKnow knowledge & data bases, customer and staff instruction videos, and Live Share• Led and built the Conversational Banking programme within HSBC linking digital solutions with the human interactions through Contact Centre and the Branch network -
Global Head Of Staff DigitisationHsbc Retail Banking And Wealth Management Jan 2015 - Sep 2018London, Gb. Member of leadership team within Group Digital and working closely with Group Transformation teams.• Member of the Digital Management Committee, reporting directly to the Global Head of Digital with a $20M budget, team of +150, and resources across four countries• Collaborated with country management, the senior global management team, IT teams, suppliers, partners, and front-line staff to drive digital transformation across 36 diverse markets• Led the organisation's Staff Digitisation Program and development of the product portfolio, deploying digital tools for client-centric engagements (including deployment of +50K staff tablets to branches with bespoke software solutions for customer service, interactions and management)• Worked across the digital programme helping to solve problems, unblock issues, review and streamline processes, make the digital case and ensure markets were prepared and standing up sufficient teams and skills to consume digital products and services• Introduced Agile working methodologies across HSBC Digital through introduction of cross-functional teams and Agile work practices -
Non Executive DirectorConcep Oct 2014 - Jun 2018London, Gb- NED role on the Concep Board ensuring shareholder interests are met- Advising the executive team -
CeoConcep Apr 2013 - Oct 2014London, Gb• Commenced with the group as Chief Operating Officer prior to promotion to CEO, reporting directly to the Board and interfacing with Board members to construct the 1, 3, 5-year financial strategy across 3 continents• Drove overall commercial performance of group operations for $20M, 75-employee privately held company, steering revenue growth and optimising profits across the UK, USA, & Australia• Built new Product, off-shore Development (Sofia, Bulgaria), Implementation and Helpdesk teams in order to centralise operations and build better client services functions -
CooTicketscript (Formerly Trinity Mobile Ltd) Sep 2010 - Jul 2011• Built company from the ground up and orchestrated consistent expansion and growth until acquisition by Eventbrite (2015) and listing on NYSE for $2.5B (2018)• Rolled out the first fully mobile ticketing service in the UK for the entertainment, airline, rail, and bus sectors and built the company into Europe's premier (by volume) ticketing and coupon company• Oversaw merger of Ticketscript BV and Trinity Mobile Ltd (2010) to form Europe's biggest mobile-based ticket company with an annual turnover of $35M and 150 employees across 6 countries
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Founder & CeoTrinity Mobile Ltd Jan 2004 - Oct 2010Gb• Founder of UK's first mobile ticketing supplier• Specialised in mobile coupon, mobile ticket, mobile loyalty and mobile membership services using barcodes embedded within text and multi-media messages• Responsible for fund raising, finance, relationship management, HR, marketing and operations within the company• Raised over £5m of funding for the business -
Business Development ManagerSymbol Technologies Jan 2003 - Dec 2003Chicago, Illinois, Us• Strategic advisor and commercial support to the Managing Director, establishing a cutting-edge marketing and communications channel across various digital devices and platforms -
Business DevelopmentXtempus Apr 2001 - Dec 2002• Set up and built mobile marketing business focussed on WAP and SMS services and services• Worked with national media, pharmaceutical, mobile network operator companies to launch mobile marketing campaigns in the early years of mobile marketing
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AssociateMckinsey & Company 1999 - 2001Us• Strategy consultant across financial services, retail, energy, government, military projects• Work included market research, market sizing, competitor analysis, operational roll out & implementation, change management -
ConsultantGemini Consulting (Cgey) Sep 1996 - Dec 1999• Strategy analyst and consultant
Rob Clegg Skills
Rob Clegg Education Details
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University Of OxfordBusiness Studies -
University Of OxfordSocial Studies -
UclGeography -
Radley
Frequently Asked Questions about Rob Clegg
What company does Rob Clegg work for?
Rob Clegg works for Klarian Ltd
What is Rob Clegg's role at the current company?
Rob Clegg's current role is Managing Director at Klarian.
What is Rob Clegg's email address?
Rob Clegg's email address is ro****@****sbc.com
What is Rob Clegg's direct phone number?
Rob Clegg's direct phone number is +161447*****
What schools did Rob Clegg attend?
Rob Clegg attended University Of Oxford, University Of Oxford, Ucl, Radley.
What skills is Rob Clegg known for?
Rob Clegg has skills like Digital Marketing, Strategy, Business Development, Management, Crm, Mobile Devices, Business Strategy, Marketing, Mobile Marketing, Strategic Planning, Mergers And Acquisitions, Team Building.
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