Rob Clegg Email & Phone Number

Exeter, England, GB

Joining the exciting opportunity at Klarian (formerly Dashboard) to help grow and expand the business over the coming 5 years. Appointed CEO of the business tasked with taking a nascent company through a process of refinement and focus, refinancing and into growth and full commercialisation. Main focus initially to cover investment, growth, finance.

Henley On Thames, Oxon, GB

Member of the non-executive team and oversee key operational and financial decision-making for the world's premier rowing club

• Served as Acting Executive Chairman to lead company turnaround, proactively raising £10m in new capital and strategically reducing overall costs and expenditure by +65%
• Developed and implemented the COVID-19 survival roadmap and successfully relaunched the business with an innovative new sales and marketing campaign
• Led a review and rebuild of operations, technology, product and finance

London, GB

• Reported to the Global Head of Contact Centres and served as an active member of the Global Contact Centre Leadership Team
• Accountable for a $25M development budget, expanding team to ~2500 and blending +10 country-specific programs into one centralised program to drive corporate vision and strategy
• Designed and deployed the Conversational Banking frameworks across 40 countries, ultimately targeting a 50:50 chat to voice combination
• Created and managed the firm's Chat and Chat Bot product offering across all web, mobile, and social media outlets, utilising AI and machine learning for development efforts
• Engaged strategic partners and suppliers and negotiated contracts to facilitate effective cost reductions and revenue optimisation
• Led the delivery and management of Contact Centre tools and products including e-sign, IKnow knowledge & data bases, customer and staff instruction videos, and Live Share

London, GB

• . Member of leadership team within Group Digital and working closely with Group Transformation teams.
• Member of the Digital Management Committee, reporting directly to the Global Head of Digital with a $20M budget, team of +150, and resources across four countries
• Collaborated with country management, the senior global management team, IT teams, suppliers, partners, and front-line staff to drive digital transformation across 36 diverse markets
• Led the organisation's Staff Digitisation Program and development of the product portfolio, deploying digital tools for client-centric engagements (including deployment of +50K staff tablets to branches with bespoke.
• Worked across the digital programme helping to solve problems, unblock issues, review and streamline processes, make the digital case and ensure markets were prepared and standing up sufficient teams and skills to.
• Introduced Agile working methodologies across HSBC Digital through introduction of cross-functional teams and Agile work practices

London, GB

- NED role on the Concep Board ensuring shareholder interests are met- Advising the executive team

London, GB

• Commenced with the group as Chief Operating Officer prior to promotion to CEO, reporting directly to the Board and interfacing with Board members to construct the 1, 3, 5-year financial strategy across 3 continents
• Drove overall commercial performance of group operations for $20M, 75-employee privately held company, steering revenue growth and optimising profits across the UK, USA, & Australia
• Built new Product, off-shore Development (Sofia, Bulgaria), Implementation and Helpdesk teams in order to centralise operations and build better client services functions

• Built company from the ground up and orchestrated consistent expansion and growth until acquisition by Eventbrite (2015) and listing on NYSE for $2.5B (2018)
• Rolled out the first fully mobile ticketing service in the UK for the entertainment, airline, rail, and bus sectors and built the company into Europe's premier (by volume) ticketing and coupon company
• Oversaw merger of Ticketscript BV and Trinity Mobile Ltd (2010) to form Europe's biggest mobile-based ticket company with an annual turnover of $35M and 150 employees across 6 countries

GB

• Founder of UK's first mobile ticketing supplier
• Specialised in mobile coupon, mobile ticket, mobile loyalty and mobile membership services using barcodes embedded within text and multi-media messages
• Responsible for fund raising, finance, relationship management, HR, marketing and operations within the company
• Raised over £5m of funding for the business

Chicago, Illinois, US

• Strategic advisor and commercial support to the Managing Director, establishing a cutting-edge marketing and communications channel across various digital devices and platforms

• Set up and built mobile marketing business focussed on WAP and SMS services and services
• Worked with national media, pharmaceutical, mobile network operator companies to launch mobile marketing campaigns in the early years of mobile marketing

US

• Strategy consultant across financial services, retail, energy, government, military projects
• Work included market research, market sizing, competitor analysis, operational roll out & implementation, change management

• Strategy analyst and consultant

Mphil, Business Studies

Diploma, Social Studies

Ma, Geography

Education record