Customer Services Operations Manager
Current
Apr 2024 - Present
AeroLeads people directory · profile
Rob Clews Email & Phone Number
Customer Services Operations Manager @ Whg
at
whg
1 work email found
@homeserve.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Services Operations Manager @ Whg
Location
West Midlands, England, United Kingdom
Company size
Who is Rob Clews? Overview
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Quick answer
Rob Clews is listed as Customer Services Operations Manager @ Whg at whg, a with 265 employees, based in West Midlands, England, United Kingdom. AeroLeads shows a work email signal at homeserve.com and a matched LinkedIn profile for Rob Clews.
Rob Clews previously worked as Customer Services Operations Manager at Whg and Heritage Customer Operations Manager at Reassure. Rob Clews studied at Shire Oak Gm.
Company email context
Email format at whg
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{first}.{last}@homeserve.com
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AeroLeads found 1 current-domain work email signal for Rob Clews. Compare company email patterns before reaching out.
Profile bio
About Rob Clews
Experienced Retention Manager with a demonstrated history of working in the insurance industry. Skilled in Operations Management, Analytical Skills, Microsoft Word, Coaching, and Sales. l graduated from Shire Oak GM School.
Listed skills include Management, Team Management, Performance Management, Customer Satisfaction, and 44 others.
Current workplace
Rob Clews's current company
Company context helps verify the profile and gives searchers a useful next step.
Whg
6 roles · 22 years
Rob Clews work experience
A career timeline built from the work history available for this profile.
Heritage Customer Operations Manager
Jul 2023 - Apr 2024
Force Contact Manager
Jul 2020 - Jul 2023
Customer Retention Team Manager
Sep 2017 - Jul 2020
Digital Live Chat Manager
• The devising and implementation of a tailor-made FCA compliant quality monitoring solution, including ‘Greater Conversations’ metrics to identify truly great customer service in a digital channel.• Staffing forecasts and rosters for the financial year and beyond.• Created a 2- stage recruitment program to cater for a Customer Service Coach and 21 Digital Live Chat representatives.• Expanded the department to include multi-skilled live chat representatives.• Establishing… Show more • The devising and implementation of a tailor-made FCA compliant quality monitoring solution, including ‘Greater Conversations’ metrics to identify truly great customer service in a digital channel.• Staffing forecasts and rosters for the financial year and beyond.• Created a 2- stage recruitment program to cater for a Customer Service Coach and 21 Digital Live Chat representatives.• Expanded the department to include multi-skilled live chat representatives.• Establishing relevant KPIs required, growing the department against telephony based interactions ensuring a sustainable ROI. • Creating best practice based for live chat within general insurance industry, which included liaising with other companies within the same field.• Established a working relationship with the live chat software provider, created monthly meetings to plan department performance and growth.• Report weekly into the business regarding department performance, growth and risk areas.• Monitor customer feedback through a post-chat survey system; performing ‘in the moment’ feedback and coaching based on real t-time customer interactions. • Conduct 121 reviews on a monthly basis to discuss current performance, celebrate success, identify development areas and opportunities for those wishing to progress their careers both within and outside the business and form action plans to achieve.• Manage absence levels within my team and take appropriate action, such as return to work interviews, action plans and disciplinary procedures.• Successfully integrated social media interaction channel in to the Live Chat team, creating a training program on responding to customer’s online and social reputation management. Show less
Jul 2014 - Jul 2020
Front Line Manager
Managing team of approx. 30 Associates processing small tote merchandise for distribution in to stores
2005 - 2010
~5 yrs
Team & coworkers
Colleagues at whg
Other employees you can reach at whg.uk.com. View company contacts for 265 employees →
WV
Will Vining
Colleague at WhgStourport-On-Severn, England, United Kingdom
View →
SS
Sangita Surridge
Colleague at WhgUnited Kingdom
View →
CB
Charlotte Brittain
Colleague at WhgWest Midlands, England, United Kingdom
View →
AP
Andrew Pheasant
Colleague at WhgWest Midlands, England, United Kingdom
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MD
Mitchell Davis
Colleague at WhgWalsall, England, United Kingdom
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PA
Punnoose Ajit
Colleague at WhgVienna, Austria
View →
HS
Herminder Sagoo
Colleague at WhgBirmingham, England, United Kingdom
View →
PK
Pam Kumar (Llb Hons, Dip Lp)
Colleague at WhgAldridge, England, United Kingdom
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LF
Luke Fenton
Colleague at WhgGreater Leicester Area, United Kingdom
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MC
Michelle C T Ivory
Colleague at WhgLichfield, England, United Kingdom
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Will Vining
Colleague at WhgStourport-On-Severn, England, United Kingdom
View →
SS
Sangita Surridge
Colleague at WhgUnited Kingdom
View →
CB
Charlotte Brittain
Colleague at WhgWest Midlands, England, United Kingdom
View →
AP
Andrew Pheasant
Colleague at WhgWest Midlands, England, United Kingdom
View →
MD
Mitchell Davis
Colleague at WhgWalsall, England, United Kingdom
View →
PA
Punnoose Ajit
Colleague at WhgVienna, Austria
View →
HS
Herminder Sagoo
Colleague at WhgBirmingham, England, United Kingdom
View →
PK
Pam Kumar (Llb Hons, Dip Lp)
Colleague at WhgAldridge, England, United Kingdom
View →
LF
Luke Fenton
Colleague at WhgGreater Leicester Area, United Kingdom
View →
MC
Michelle C T Ivory
Colleague at WhgLichfield, England, United Kingdom
View →
2 education records
Rob Clews education
Education record
Shire Oak Gm
Mass Communication/Media Studies
Shire Oak Gm School
FAQ
Frequently asked questions about Rob Clews
Quick answers generated from the profile data available on this page.
What company does Rob Clews work for?
Rob Clews works for whg.
What is Rob Clews's role at whg?
Rob Clews is listed as Customer Services Operations Manager @ Whg at whg.
What is Rob Clews's email address?
AeroLeads has found 1 work email signal at @homeserve.com for Rob Clews at whg.
Where is Rob Clews based?
Rob Clews is based in West Midlands, England, United Kingdom while working with whg.
What companies has Rob Clews worked for?
Rob Clews has worked for Whg, Reassure, West Midlands Police, Homeserve, and Tk Maxx.
Who are Rob Clews's colleagues at whg?
Rob Clews's colleagues at whg include Will Vining, Sangita Surridge, Charlotte Brittain, Andrew Pheasant, and Mitchell Davis.
How can I contact Rob Clews?
You can use AeroLeads to view verified contact signals for Rob Clews at whg, including work email, phone, and LinkedIn data when available.
What schools did Rob Clews attend?
Rob Clews studied at Shire Oak Gm.
What skills is Rob Clews known for?
Rob Clews is listed with skills including Management, Team Management, Performance Management, Customer Satisfaction, Process Improvement, Customer Experience, Change Management, and Coaching.
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