• AD Domain Admin on 3 domains• Bastion/PAW, Group/OU/Computer/Account creation and management• Group Policy, Intune, MDM and Escalated Privileged Management• Workstation Management related Development, Automation and API Integration• AD Object, Logon Scripts Ownership and SYSVOL Management for a ~300k workstation fleet• Solutions Architecture Documentation and Security review for new applications

• Architecture and development of cloud, onPrem, & hybrid solutions supporting enterprise search• Development of cloud chatbot infrastructures• Microserservice, Messaging Queue, API, Webservice and fullstack development and integration• Application Security and Risk mitigation and remediation

• Security Research • AD, AAD, Intune, MDM, Cloud Development and Services, Rest/Soap Dev and Integration, DevOps, IaaS, PaaS, SaaS (AWS/GCP/Azure), Identity Access, MS Privileged Access Management (Bastion/PAW) Consultancy• Non-Voting board member

• Architecture of solutions using ML to increase the efficiency or accuracy of existing business processes• Software development of solutions using Machine Learning/Type Modeling, NLP, translation, etc style tools • Includes the use/integration of IBM Watson, Google, AWS, MS Azure Machine Learning, language, and speech suites.

• Design and development of a Cognitive Virtual Assistant implementing IBM Watson Conversation/NLP acting as an IT Helpdesk analyst within our chat system. She is capable of addressing 300+ unique IT issues, creating Incident Management tickets, steering a client to specific Knowledge Management resources, and handing off to a live agent when it is outside her capability (or remit) to resolve.• Design and development of various additional chat bots including some used for custom inline Application support and information collection. • Various data analysis projects utilizing Watson Knowledge Studio, Watson Discovery, Watson Explorer, and Watson Conversation. Solutions Engineer - IT4IT/Case Management      Solutions design, development, and implementation of ITSM related tools. Remedy ARS      development and administration. Heavy focus on new i18n/l10n development. External      vendor integrations via custom Soap/RESTful/API development. Process automation.      Sharepoint development. UI, backoffice and fullstack web development.

Senior Analyst - Engineering Solutions     Full Stack web development. Custom Plumtree portal development. Remedy ARS systems      support. IIS/LAMP web server sysadmin.      Extensive globalization work on existing systems, tool redesign and custom interfaces to     support i18n/l10n initiatives. Senior Analyst - Knowledge Management     Lotus Domino development and various toolset development/support. Extensive technical     writing. Owned and maintained Google Search Appliance and Verity indexers     development/support/collection design. Lead role in the IT Systems Knowledge integration     team (ITK 90day team) during the merger period. Senior Analyst/Team Lead - R&D Medical/Regulatory WS Support     Managed group of ~15 analysts doing hardware, software, and systems support (PC/Mac/     Unix/DEC/5250/3270) for Medical Data Sciences and R&D groups responsible for Clinical trials      phases 3&4, FDA/MHRA submissions, NDA's etc. Developed support, automation and      KM related tools.

CE/FE, internal, and customer based support for IBM PC Company products. SCSI, Token Ring, Ethernet Routing, CRT, 3270 / 5250 emulation, and legacy systems specialties.

Part of the Support, Training and Development team at the Chicago, IL office and later the Greensboro, NC Wilcom Graphics Applications office. Responsible for the development/support of Computer Aided Embroidery and Screen Printing software on PC, Mac, AS400, S32 platforms and hardware interfaces for Schiffli and multihead embroidery platforms as well as in house developed customer inventory and tracking tools. Also developed and maintained the company support BBS.

VM/MVS, CMS, db2, general dbms support, new tool development. Completely rewrote internal payroll, billing and key management systems. Soul hardware and system support for 12 separate 3274 controllers and several dozen attached terminals and pc/3270 hybrid systems spread throughout campus. Volunteer work in the CMS print lab managing the line printing and card reader/writing services.

As a Graduate TA, taught 3 semesters and 2 summer sessions of various sections of CAD111, CAD212, CAD311 and Advanced CAD315. Office hours, tutor sessions, co-managed the campus's Architectural CAD and Commercial Graphics Design Lab with one other senior TA. Completed architectural design, site/landscape design, and drafting on various smaller and larger state funding/restoration projects (Laclede Riverboat, Fort Defiance State Park) as required of the AT department by Illinois State.

Communication Routing Design (copper/coax/fiber - internal and OSP), New build & rework project management, copper twisted pair/coax/biax/twinax/fiber splicing (ATT OSP fusion trained), butterflying manholes/handholes. 73!