Rob Cooper Email & Phone Number

Lutterworth, Gb

Lutterworth, Gb

London Area, United Kingdom

Lead global strategy for data utilisation, tools, and reporting within the Global Project Management Office (GPMO). Driving business intelligence initiatives to enhance service quality, productivity, and efficiency.Key responsibilities include:• Spearheaded development and management of critical GPMO tools: Global Project Tracker (intake & prioritisation through to project closure), Resource Management, and Global Portfolio Reporting• Administered Adaptive Work platform, supported product team and led enhancement initiatives• Implemented data quality improvement processes across multiple systems• Developed and maintained dashboards and visualisations using client determined tools• Managed GPMO's technical enhancement backlog, aligning customer feedback with strategic improvements• Collaborated with IT to prioritise and implement GPMO's technical needs• Drove continuous improvement through data-driven insights and business intelligence• Established and leading an AI taskforce, aimed at improving knowledge and use of AI across the team's services• Developed AI toolkits and use cases to enhance productivity, including AI-driven meeting documentation, critical paper analysis/ creation, and leadership insight extractionLeveraged strong technical acumen, strategic problem-solving, and cross-functional leadership to optimise GPMO operations and deliver value to stakeholders.

London Area, United Kingdom

Managed EMEA project portfolio within the global PMO team, overseeing a diverse range of projects across the region. Owned and optimised Global PMO systems, tools, and reporting for both BAU and pipeline projects, ensuring data accuracy and timely insights. Ensured strategic alignment of EMEA portfolio with global objectives, driving efficiency and standardisation across the region.Key responsibilities included:• Established and maintained project governance frameworks, ensuring compliance with organisational standards and best practices• Developed and implemented project management methodologies, templates, and processes to enhance project delivery efficiency• Conducted regular project health checks and portfolio reviews, identifying risks and opportunities for improvement• Managed resource allocation and capacity planning across the EMEA portfolio• Facilitated stakeholder communications and reporting, providing clear visibility on project status, risks, and performance metrics• Led continuous improvement initiatives, incorporating lessons learned and industry best practices into PMO processes• Mentored and coached project managers, fostering a culture of excellence in project delivery• Managed the project intake process, ensuring proper prioritisation and alignment with strategic objectives

London Area, United Kingdom

Spearheaded strategic efficiency program for capital delivery lifecycle. Developed and implemented best practices, standardised processes, and quality assurance measures to optimise project delivery and maximise ROI.Key responsibilities and achievements:• Developed and implemented a comprehensive program roadmap to drive efficiency and effectiveness across the capital delivery lifecycle, resulting in significant ROI improvements• Established robust governance structures and KPIs to measure program success, ensuring effective decision-making and stakeholder engagement• Led cross-functional teams in analysing existing processes, identifying improvement opportunities, and implementing streamlined workflows, reducing project cycle times• Developed and implemented best practices, standardised processes, and quality assurance measures to optimise project delivery across the organisation• Fostered a culture of continuous improvement through mentoring, change management activities, and the implementation of agile methodologies to adapt to evolving business needs

Leicestershire, England, United Kingdom

Leading a boutique consultancy providing expert PMO and PM services across diverse industries. Delivering tailored solutions to enhance project delivery capabilities and drive strategic business outcomes.Our core services include:• PMO Design and Implementation: Establishing robust PMO frameworks tailored to your organisational needs, ensuring governance, standardisation, and efficiency.• Project Portfolio Management: Optimising project selection, prioritisation, and resource allocation to align with strategic objectives.• Project Rescue and Recovery: Diagnosing issues in troubled projects and implementing corrective measures to get them back on track.• Process Improvement: Streamlining project-related workflows and implementing best practices to boost efficiency and effectiveness.• Project Management Training and Mentoring: Upskilling your teams with cutting-edge PM methodologies and tools.• Change Management Support: Facilitating smooth transitions and adoption of new project management practices.With a track record of success across diverse industries, RCooper PM Ltd brings a wealth of experience and a commitment to excellence in every engagement. We partner with our clients to deliver tangible results, fostering a culture of continuous improvement and project success.

Nottingham, England, United Kingdom

Contracted to support the organisation's strategic initiative to pursue ISO accreditation while managing critical projects. Focused on laying the groundwork for future PMO implementation and ISO compliance.Key responsibilities and achievements:• Created comprehensive end-to-end process maps of the entire organisational structure, providing a clear baseline for future ISO accreditation efforts• Conducted initial gap analysis between existing processes and ISO requirements, developing a roadmap for implementing project management best practices aligned with ISO standards• Managed a portfolio of strategic projects, introducing basic governance and documentation practices as a stepping stone towards formal PMO establishment• Collaborated with cross-functional teams to identify opportunities for streamlining workflows and enhancing operational efficiency• Supported senior management in understanding ISO requirements and planning for future audits, including recommendations for document management and quality assurance processes

London

Contracted to create a strategic RFP response for a major financial institution, leveraging illion's products and expertise to secure a potentially lucrative contract.Key responsibilities and achievements:• Created a comprehensive RFP response for a high-value contract (£600,000 per annum) with a global financial institution• Conducted in-depth analysis of illion's products and services, collaborating with SMEs to gather relevant information for the proposal• Designed and articulated a best-in-class contact strategy, showcasing illion's innovative approaches and technological advantages• Synthesised complex technical information into clear, persuasive content, aligning the proposal with the client's strategic objectives

London Area, United Kingdom

Contracted to establish foundational PMO processes for a global start-up, supporting their preparation for international expansion and product launch. Note: The contract was terminated early due to financial constraints of the start-up.Key responsibilities and achievements:• Mapped end-to-end business processes across the organisation's global operations, creating comprehensive overviews for key functions including project management, onboarding, and business school operations• Designed initial framework for a global PMO, focusing on consistency, control, and governance across multiple geographical locations• Developed standardised project management documentation templates, including project plans, risk and issue logs, and communication plans

Leicester, England, United Kingdom

Led a key transformation project to deliver a best-in-class contact strategy for Collections & Recoveries.Key achievements:• Managed a £3m project budget, delivering operational benefits of £2m per annum• Led a cross-functional team of ~30 FTE across multiple areas• Defined project roadmap, key workstreams, and deliverables through specialist planning sessions• Created all project documentation, including business case, proposals, and executive updates• Facilitated working/steering group meetings to ensure key actions and milestones were met

Leicester, England, United Kingdom

Managed the PMO function for the Collections & Recoveries division, overseeing multiple projects.Key achievements:• Managed over 50 in-flight or in-progress projects at any given time• Led end-to-end management of all projects impacting the C&R division• Facilitated creation of divisional objectives and principles• Managed the C&R change agenda, ensuring proper review and prioritization• Oversaw project budgets, risks, issues, and documentation across all projects

Leicester, England, United Kingdom

Delivered high-profile projects within the Collections & Recoveries division.Key achievements:• Successfully delivered an FCA S166 plan, mitigating risks of substantial fines and license suspension• Implemented PCI DSS compliance, ensuring continued card payment capabilities• Completed a Debt Sale project, generating over £10m in revenue from written-off debt

Leicester, England, United Kingdom

Managed BAU change across the Collections & Recoveries function.Key achievements:• Led PMO and project initiatives to drive efficiency and reduce operational costs• Created and implemented a change governance model across all functions impacting C&R customers• Ensured transparency and oversight on all projects affecting the operation

Leicester, England, United Kingdom

Lead developer on the bank's core collections system (Debt Manager), responsible for the end-to-end deployment of changes from requirements gathering through to build, test, and implementation.Key achievements and responsibilities:• Led the development and maintenance of the bank's core collections system, Debt Manager, ensuring its optimal performance and alignment with business needs• Managed the full software development lifecycle, from gathering and analyzing business requirements to designing, coding, testing, and implementing system changes• Collaborated closely with business stakeholders, project managers, and other IT teams to deliver timely and effective solutions, improving the efficiency of collections processes

Bachelor Of Science - Bs, Information Technology & Accounting

Information Technology, Sociology, Psychology, A-Levels