Rob Cope Email & Phone Number

Scottsdale, Az, Us

The Leisure Company – Formerly America West VacationsDivision of America West Airlines.• Managed and implemented marketing strategies generating $212 million in revenue in 1997, resulting in gross profits of $35 million. • Directly responsible for the company’s gross profits.• Reported directly to the President and CEO.• Managed and directed all marketing promotions, advertising, pricing, inventory yield management and cost of goods negotiations.• Effectively lead weekly marketing strategy meetings to ensure targeted revenue and profitability goals were achieved.• Managed contracts and negotiations with associated vendors and partners.• Oversaw the implementation and system maintenance for all revenue generating components.• Implemented sales incentive for 300+ sales force — increasing revenues.

• Prepared and administered various corporate analysis and programs ranging from corporate human resource benefits and policies, employee compensation benchmarking and job description evaluations, employee retention and company performance programs.• Negotiated and discussed various compensation issues with senior management.• Proposed innovative divisional re-structuring and re-engineering programs.• Consistently discussed recommendations with senior management.• Coordinated various human resource programs between the appropriate department heads. • Directed employee forums for input and feedback.

America West VacationsDivision of America West Airlines Tempe, Arizona• Developed and maintained annual operational budgets in excess of $100M.• Prepared and reported monthly budget and flash financial reports to Senior Management.• Projected future call volumes to manage daily, weekly and monthly variable operational expenses.• Managed the daily operations of a 300+ customer service representative call center servicing over 2 million calls per year. • Developed and implemented various revenue enhancement and cost containment programs for a 300+ call center operation.• Monitored and resolved employee human resource and payroll concerns