Rob Creer Email & Phone Number

Chipping Sodbury, England, GB

I oversee the Growth Hub service that delivers business support through various value-add programmes for SMEs, from start-ups to scale-up across the Swindon and Wiltshire area. I deliver the day-to-day operations of the Growth Hub service as well as develop projects and workshops, and I lead the forward-facing teams responsible for skills, digital, green.

Delivering on the day to day operations of the Growth Hub service, projects and workshops. Leading the forward facing teams responsible for skills, digital, green economy and general business support. HubSpot specialist.Working with new and existing clients across Swindon & Wiltshire to promote the Growth Hub offer including SME Competitiveness, Training.

Delivering on the day to day operations of the Growth Hub Business Navigator service. Supporting the Growth Hub Manager and wider team. Working with new and existing clients across Swindon & Wiltshire to promote the Growth Hub offer including SME Competitiveness, Training opportunities and Government funding schemes. Essentially helping the area be a.

Bristol

Running my own company predominantly creating visual content including video, photography and social media assets. I have worked with large multinationals, SMEs, charities and individuals creating diverse content from advertising to education and beyond. I have worked closely with brand owners to ensure their message is clear and delivered high-quality.

Westbury Ojn Trym

Working closely with the owner, I was responsible for the day to day success, as well as strategic management of this popular dental practice. My role covered compliance, HR, advertising, patient satisfaction, project management, business development and providing effective people leadership of 15 staff across all functions. My first challenge was to.

South Gloucestershire

Holding responsibility for the Chief Executive & Corporate Resources functions at South Gloucestershire Council. The remit of the portfolio was wide-ranging, covering responsibility of operational level decisions and corporate strategies for ICT, HR, Legal, Governance, Finance and Property. I have taken key strategic decisions that have enabled the.

Chipping Sodbury

Winning the 2015 local election to represent Chipping Sodbury, I played a vital role in implementing our community vision, strategic direction and values; enabling local residents to have a voice on council decisions as well as ensuring that concerns were effectively responded to. I supported many community organisations on the delivery of their aims for.

South Gloucestershire

Working on Luke Hall’s 2017 General Election campaign, I was contributed to a highly effective team that resulted in Luke Hall being returned again as MP for the Thornbury and Yate constituency. I created media content including videos and press statements, as well as canvassing and coordinating the literature distribution network across the constituency.

Bristol, United Kingdom

Responsible for the performance, engagement and development of 14 people, whom I drove to provide a high standard of service throughout the customer journey. I supported individual development giving clear direction on targets. Working with the rest of the management team to ensure the highest possible standard of customer experience and cost containment..

Bristol, United Kingdom

Consulting role, primarily advising on claims, compliance and underwriting matters. I audited external partners to ensure alignment with FCA and FOS guidance on the handling of PPI miss sell complaints whilst managing a portfolio of claims. In this role, I was also responsible for enhancing the customer journey project. Key Achievements: Developing the.

Bristol

Reporting directly to the Customer Services Director, I was the leader of the division handling Customer PPI claims on lending products. The department consisted of over 120 people with 11 direct reports. In addition to driving the department to exceed KPI’s, managing performance, HR issues and supporting colleagues across campus, I notably contributed to.

Bristol, United Kingdom

• I led four Liability Resolution teams across two sites at the Bristol Campus with people manager direct reports. The department was responsible for assessing and negotiating liability motor claims.Key Achievements:
• Managed the departments work states, proactively engaging with other sites across the UK to balance national work volumes, developing working practices/relationships across the two Bristol sites and
• ensuring adherence to compliance and company policy,
• providing leadership to the department to ensure overall targets were achieved
• Actively worked with the employees to identify and address issues that had effected department engagement
• Directly influencing significant improvement in the employee satisfaction index for 68% to 84%

Bristol, United Kingdom

Created and managed a team who assessed the legal needs of a customer after a motor accident ensuring that they were made aware of key information in line with FCA & Law Society guidelines while providing excellent customer service.

Bristol, United Kingdom

As a Legal Assistant Team Leader, it was my responsibility to motivate and guide a team of circa 7 Legal Assistants. This included conducting performance reviews, call and file audits. I successfully implemented shift patterns for the department. As a Team Leader I also had to deal with technical claims referrals and complaints resolution. The role also.

Bristol, United Kingdom

As a Senior Legal Assistant, I maintained a portfolio of uninsured loss claims, dealing with them in line with the group’s standards of excelling the customer’s expectations, along with providing technical advice to colleagues on case tactics. Other duties included completing my team leader’s duties in their absence. As one of the first members of this.

Bristol, United Kingdom

In this role I initially handled motor accidental damage claims before progressing to investigating fraudulent claims activity including staged accidents and thefts. After transferring to bodily injury claims, I managed a portfolio of third party motor claims, which included property damage up to £100,000 and bodily injury work up to £50,000.