Responsible for client retention and satisfaction for clients both directly and through the leadership and management of Strategic Customer Success Partners. This includes strategic client interaction including business reviews, providing support to our customer base and my time, developing and maintaining actionalable insights and KPIs associated with a client’s transportation budget, and partnering with Operations personnel to meet strategic initiatives and continuous improvement ideas that are introduced by the Strategic Customer Success team. Overall responsibility for executing the transportation management solution as it was sold to the client and implementing continuous improvement initiatives that Thrill the Customer.

Responsible for achieving client retention and satisfaction for a group of clients both directly and through the leadership and management of Client Engagement Manger(s) and Account Manager(s). This includes visiting the clients on a regular basis, providing support, reporting and KPIs associated with a client’s transportation budget, and partnering with Operations personnel to meet strategic initiatives and continuous improvement ideas that are introduced by the CEM. Responsible for executing the transportation solution as it was sold to the client and implementing continuous improvement initiatives that Thrill the Customer.

• Oversee group of 9 customer accounts with a total freight spend of 140 million• Manage a team of 15 logistics professionals including operations managers, logistics supervisors, logistics specialists (including onsite) and logistics associates• Ensure customer satisfaction through collaborative reviews, VIP projects and strategic account management• Contract management and compliance• Full P&L responsibility for assigned group of accounts• Urgent conflict resolution escalation • Budgeting responsibilities• Prepare and lead Quarterly Business Reviews

• Manage all aspects of 3PL operation including sales, operations and customer service• Full P&L responsibility • Provide monthly management reporting with key KPI’s to President • Improved sales revenue year on year by 26% and gross margin dollars by 76%• Improved carrier rating with top customer Dollar General from D to B+ in six months • Implemented new service offerings including LTL management and Ocean Transportation• Recruit, hire and train all sales executives and sales agents for the organization• Provide strategy and focus for continuous improvement initiatives• Oversee all RFP, RFQ and pricing requestsImplemented Key Account Management strategy to support and strengthen relationships with top clients• Developed and implemented strategy to improve intercompany cooperation affecting sales, pricing and operations

• Managing all aspects of the Key Account Management strategy in the Americas region including direction of key account managers, financial reporting, strategic goal development and monitoring, customer engagement strategy• Key Account Manager for GKN Aerospace, GKN Land Systems GKN Hoeganaes and GKN Driveline Torque divisions with a total sales of approximately $35 million annually• Overall responsibility for all sales and development efforts within the Americas ($95 million in annual sales with new business totals of $3.5M in 2014)• Manage all sales associates within the America’s region• Qualifying Individual for the organization’s NVOCC OTC license with the Federal Maritime Commission (FMC) • Championed company ocean tariff filing process to be in compliance with the FMC• Assisted in the set up domestic truckload brokerage operations• Daily coordination with international and domestic transportation managers to develop pricing, implement new customers, resolve customer issues and ensure profitability • Budgeting responsibilities• Project management• Assists in the management of transportation procurement process• Value stream mapping

• Managed all aspects of the NVOCC/freight forwarding operation including customer service, pricing, sales, customs, human resources, accounting etc.• Negotiated and managed all vendor contracts (including steamship lines)• Responsible for setup and maintenance of international agency network• Designed and implemented Asian Link’s proprietary web based shipment visibility software• Full P & L Responsibilities• Provided sales support for high level sales opportunities• Responsible for reporting to CEO on business metrics and performance• Successfully managed the CT-PAT approval process including development of security guidelines and onsite inspection by the US Department of Homeland Security

• Managed all facets of Rhodes’ supply chain including domestic truckload, LTL, LTL consolidation, private fleet, distribution center set up and management, port and rail drayage, ocean freight and air freight (approximately $25 million dollar freight spend annually)• Assisted the merchandising department to ensure inventory availability for planned advertisements and promotions• Frequently visited international vendor facilities to ensure satisfaction and compliance.• Leveraged buying power to ensure transportation rates were at or below market levels• Identified and monitored metrics key to supply chain performance• Implemented pre-audit and post-audit invoice procedures

• Operational responsibility for 3PL division• Managed supply chain of Canadian paper company totaling $15 million in freight spend annually• Domestic truckload and 3PL sales• Managed 3PL warehouse RFP processes• Customer Service

• Managed dock staff, routing and billing• Customer Service