Rob Piers Email & Phone Number

Berthoud, Co, Us

Denver, Colorado, United States

Denver, Colorado, United States

- Managed a portfolio of 25 customers valued at $2M+ ARR – My portfolio included a mix of large mortgage companies including New American Funding, American Mortgage Service Company, Texas Lending, and JMAC Lending.

Austin, Texas, United States

- Managed a portfolio of 30 customers valued at $1.8M+ ARR – My portfolio included a mix of large Oil & Gas companies including J&A Services, Premier Directional Drilling, CP Well Testing, and Precision Drilling Company.- Successfully onboarded 30+ customers post-sale with discovery conversations, live screen share trainings, and served as a consultative, strategic partner throughout subscription.- Through driving initial adoption, using customer usage analytics to prompt frequent proactive check-ins, and minimizing hurdles to retention throughout subscription, I met all of my quarterly activity and revenue goals at RigUp.

Austin, Texas, United States

- Managed a portfolio of 120 customers valued at $1M+ ARR – My portfolio included a mix of global brands, non-profits, and large PR agencies including Papa John's, Five Guys, United Service Organizations, Sonoma Clean Power, Bateman Group, and Edelman.- Successfully onboarded 100+ customers post-sale with discovery conversations, live screen share trainings, and served as CSM throughout subscription.

Austin, Texas, United States

- Resolved at least 75 customer issues per week via phone, LiveChat, and ZenDesk, while maintaining a high customer satisfaction rating.- Utilized various sales tools, along with our CRM, to reach out to, follow up with, and close a pipeline of leads.- Created and implemented Account Management team’s retention program, which reduced churn of customers requesting to cancel by 20% each month.

Denver, Colorado, United States

- Managed 40 High Volume accounts of my own and directly supported our most high-profile customers like Pinterest, Pardot, and HubSpot as their secondary account manager due to being a product expert on the team.- Helped prevent churn of hundreds of thousands of dollars in ARR by building strong relationships remotely and in 23 in-person customer visits with our largest accounts like Birchbox, Tumblr, and Kickstarter.- Utilized tools like Salesforce, GoodData, and InsideView to monitor the activity of my 40 accounts and used that data to increase sales of those High Volume customers to $1M+ in ARR.