NAMC Experience22 years with Toyota Motor Manufacturing KY ( Camry, Hybrid, Avalon, Solara, Sienna, Venza)4+ years as Quality Manager of the Largest Toyota plant in the world10+ years as Assistant Manager in production, parts receiving, audit, and pre-production (Pilot) including major model changes of Camry, Avalon, and Venza. No recalls or quality concerns at SOP2 1/2 years production Group leader2 1/2 years production team leader1 year quality on-line team member1 year assembly line team memberSensei coaching by TMC Sensei both in Japan and at TMMK in both pre-production and production roles. Develop and deploy plant quality procedures and standards to operate key risk process (Red Flag-Red Book)Manage production floor operation/function (KPI, FMDS)Lead and manage team members (STW, JIT, ergonomics )Manage projects ( future models, kaizen, jishuken, quality improvement, cost improvement,)Manage problems ( A3 format,PDCA, TBP-expert)Manage processes (Genchi Genbutsu)Tier I Experiences:Experience shipping to major OEMs such as FCA, GM, Ford, Toyota, Honda, BMW, Nissan, and Navistar.Specialties: Cost control /savings, QMS management system, Kaizen, Control plan sweep, cost reduction, visual management, COPQ reduction, angry customers, pro-active improvement plans, control plans, PFMEA and countermeasures to reduce risk, problem investigation/recreation, KPI development / deployment,daily floor management, budget planning, problem solving high level, manpower management, standardization and process / procedure system, future model process, performance management, diversity, process diagnostics, change point management to meet customer expectation, salary compensation.

Responsible for Glass Fabrication plant that produced over 6 million openings per year both laminated and tempered products that ship to all NA OEM manufacturing in NA. Responsibilities include both mass production quality and New Model Introduction quality launches, and any part transfers strategically. Deployment of Quality Management System (QMS) that meets or exceeds both TS/ISO-16949 (4th edition) and customer expectations• Improved PPM by over 80% in 2 year time period.• Awarded Supplier Quality performance of the year by GM 2017 in external body division. • Developed and deployed over all of Global NSG Control Plan Sweep Activity- Awarded best North American practice in 2017 by NSG Worldwide.• Pro-Active Control Plan sweep activity resulted in zero cost, but over 4000 corrections to previous control plan. Quality theme within plant.• Reduced COPQ by over 1.7M dollars year of year- • Offered Senior quality manager with responsibility for all of NSG North American manufacturing plant quality July 2017. • Implementation of Change Point management system with customers on new technology changes of HUD (Heads Up Display) Windshields requiring new press installation of 7.5 million project – July 2017- No issues of major change point to 4 OEM customers utilizing new process to validate.• New Model Launch and Part Transfers from sister facilities resulted in over 45 models launches in my 2 and ½ years with NSG. All parts were safe launched with excellent success at the customer.• Deployment across all of NA of Management review system quarterly- this also was standardized as best practice for all plants in NA.• Change Point management implementation/Training at plant level to get all changes documented to quality department. Increased documented change points by over 900%. • Reorganized quality team to provide structure and development for both salary and hourly team members.• Implemented confirmation process during / after shutdowns to risk manage

Plant Quality Responsibility:To include Product/Process Quality, Internal/External Supplier Quality, External Customer PPM, and Corporate consistency compliance.

Responsible for complete quality assurance of products and processes including supplier base quality of 3 manufacturing divisions in KY and one division in IN and TX.

Department leadership to ensure quality assurance of all products and processes coming out of tube mill and chassis plants.

Quality Control Manager

Lead A/M with experience in 100% in-line inspection processes, parts receiving, supplier improvement activity, PPM, warranty parts recovery, part investigation, mass sampling inspection, pre-production inspection, body and painted surface inspection, and audit lab completed vehicle/test track inspection. All groups showed measurable improvement during and after my time managing these groups.Lead assistant manager to direct quality improvement activities at plant level - planning and adjusting activities as Key Performance Indicators (KPI) required in order to achieve company level targets.Project lead for Camry new model introduction QC operation group, including Japan pre-production build trials.Lead containment QC Management Member - summary of information for vehicle recovery or containment. Yard sorts and field recovery.Lead for Hybrid implementation for QC operations at TMMK. First in North America.Leader of process efficiency and safety Kaizens that reduced staffing and injury rate below targets.

Detailed problem solving - (time management, overtime approval, group budget responsibility)Development of procedures for role of group leader, safety manuals, and team member performance management system that are still in place today- and have been established as best practices by Toyota North America.ROB DALEY Page 3G/L role consists of the following production responsibilities: safety investigation, confirmation of team member daily job observation to standard, meeting production requirements, floor inventory management, approval of standardized work, handling team member performance and training issues, basic planning, new model preparation, cross functional coordination with other manufacturing shops of issues.Top Quality Circle Advisor recognized in plant ceremony.

Basic problem solving - (manpower scheduling, developing standardized work, staffing relief).Quality Containment Coordination - line walk back, yard checks, etc.Awarded Top Quality Circle Leader in department.Decision maker of unclear team member quality decisions- good/bad judgment.Team Member, Assembly Line & Quality Control

The role of a manager has no limits or scope - it is to make the plant run as efficiently as possible in the safest environment while producing the best quality at the lowest price with involved and motivated team members.Development and Implementation of Section Annual plan- including achievement of all Key Performance Indicator's (KPI's).Lead Quality manager for launch of Venza model with 20% quality improvement from previous model launch.Reduced direct report inspector over look performance by 70% in 4 year period. Focus on standardized work compliance and audit systems by management team.Camry warranty claims reduced by greater than 50% over same 4 year period.

Achieved all KPI's for safety, quality, cost, and productivity and timing for camry launch at Subaru plant. This was completed through good teamwork and cooperation between Toyota and Subaru members with one common goal.