Oversaw a $1.5 billion portfolio in the Display Division, managing key enterprise customer relationships for high-profile clients such as McDonald’s, Starbucks, SoFi Stadium, New York Mets, and Best Buy. Our team significantly enhanced post-purchase services, increasing repair ticket volume by over 100% while reducing operational costs by 10%. Pioneered the Service-to-Sales program, generating millions in new revenue within just two years. Leading negotiations for key supplier agreements resulted in millions in savings, demonstrating expertise in cost management and strategic partnerships.

A client focused leader with responsibility for designing and executing commercial strategy for three businesses and 10 brands with revenue of $750M. Drove top line revenue to pre-pandemic levels after a 20% drop in FY 20. Increased sales team productivity by 10% through implementation of Salesforce CRM, Salesforce training, and managed adherence to sales/coaching plans. Developed local market strategy for each of the 10 brands, Resulting in eight of the 10 brands showing two-year stack growth of more than 15%. Led new product introduction strategy for each of the three businesses, resulting in improved time to market for all projects and a full roadmap for FY 21 and beyond.

GM with P&L responsibility for the strategy and execution for the Intrusion. Led the $500M business unit to net 15% growth despite the loss of the businesses largest customer just prior to joining the group. Led the global organization to a positive 7% EBIT after prior year losses by increasing spans of control and eliminating u necessary layers of management. Led negotiation and signing of $20M annual contract value signing with national security provider. Finalized integration of $150M acquisition bringing industry leading technology tp the product umbrella. Reduced SKUs from 15K to less than 1500. Restructured engineering, product management, marketing and sales, teams to reduce headcount by 12% while improving both revenue and margin. Collaborated with global manufacturing to reduce backlog from 6 months to standard 30 day lead times.

Responsible for day to day leadership and optimization of DEFENDER’s $650M strategic ADT relationship. Reported to DEFENDER’s President/CEO and CFO to drive new programs to increase opportunities for the company’s world class customer acquisition operations. Executed new programs worth $30M+ in annual revenue resulting in record company revenue in 2016, 2017, and 2018. Co-led negotiations for strategic MSA resulting in a 9-year partnership. Also negotiated pricing and funding agreements with $3M annual profit lift. Also managed supplier relationships at DEFENDERS. Negotiated and executed contracts in excess of $250M with these suppliers. The resulting supplier agreements and rebates delivered more than $10.5M in cost savings for the company. Led the product innovation team to provide next generation technology as part of these arrangements bringing closer alignment with the strategic partner and improved operational efficiency.

Responsible for leading Financial Services strategy and execution for North American financial institutions. Building revenue and gross profit growth for current accounts and new business development for potential clients. Driving cross border engagements and expansion of existing client relationships to drive increased usage of International SOS services. Engaging global financial services clients to align their strategic objectives with risk management tools to maximize the productivity of international travel and expatriate assignments. Tasked with supporting revenue growth across the portfolio and ensuring HQ engagement for opportunities in global regions.• Supporting global operations and initiatives• Medical and security consulting• Managing global crises and pandemic planning• Risk mitigation in support of global assignments• Reviews of globalpolicies to ensure maximum productivity • Enhancing information and tracking capabilities• Ensuring regulatory compliance

Senior business development and account management leader responsible for directing operations to deliver high value, customer focused deployments to Convergys' top five client. Focused on cultivating strategic partnership, managing global operations and overseeing contract and revenue for this $250M global business unit.. An executive with a demonstrated history of improving customer experience, driving revenue and optimizing profitability in global operations. Executed more than $150M in strategic outsourcing contracts with leading financial services firms. Deep experience with managing complex business engagements around the world with top tier financial institutions across the following areas: • Operations Optimization To reduce costs by 15%• New Business Development with annual 10% growth• Major Account Revenue Growth of more than $150M• Contact Center Expertise in 4 geographies• Client Experience Enhancement resulting in client satisfaction consistent with domestic scores

Metropolitan Lending Officer in the Middle Market Group which consists of customers in the Greater Cincinnati area with annual revenues of $5 million to $200 million in diverse industry groups.• Responsible for relationship management of a diverse portfolio of over 90 corporate customers and their complete banking services. • Daily oversight of balance relationships in excess of $10 million and a loan portfolio of over $40 million. • Extensive sales and product knowledge utilized in the cross selling and retention of existing customers and the pursuit of new relationships.• Particular emphasis placed on cost reduction, while maximizing service charge and loan fee revenue.