Rob Deans Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Developed and implemented an entire ground-up training program that led to an 80% reduction in liabilities company-wide and additional reliable and loyal employees• Implemented advancement changes companywide to liability waivers, incident reports, booking software, payroll platform, employee scheduling, employee to employee communication, and customer experience and relations that led to 5% increases in revenue and a 10% decrease in payroll and expense costs• Coordinated special events with local businesses to provide an influx of new revenue quarterly resulting in increased market penetration• Created and maintained long-term relationships with regular customers and local businesses daily to increase external promotion for the company• Utilized problem-solving skills daily to address customer complaints that consistently resulted in repeat business and high customer praise• Established, reviewed, and reported on the business development division’s strategy, ensuring the strategic objectives are well understood and executed by the team• Maintained a strong supply chain as a point of contact with several companies each running multiple vital functions for the business which in turn reduced new offer turnaround time and unit merchandising cost.• Reformed company policies to improve clarity between the business and customers leading to 45% fewer cancelations and 23% more returning bookings• Preserved a strong open line of communication as a point of contact to all customers leading to zero negative reviews in the first three years and an increase in five stare satisfactory reviews by 132%• Improved community outreach by invigorating the company’s donation program to maximize the effectiveness of the charitable impact and improve goodwill• Analyzed all potential opportunities for internal and external growth, developed and implemented plans to reach these goals, and maintained a strategic advantage over the competition

Indianapolis, Indiana Area

• Coordinated special events with local businesses to provide an influx of new revenue quarterly resulting in increased market penetration.• Strategized nightly objectives and layouts for pre-shift meetings with employees leading to a reduction in complaints and an increase in customer service. • Influenced disruptive patrons into non-confrontation conflict resolution hourly by using observation analysis and communication skills, leading to a work environment free of hostility.• Developed, review, and report on the business development division’s strategy, ensuring the strategic objectives are well understood and executed by the team.• Maintained and developed organization culture, values, and reputation by addressing patrons respectfully and courteously to avoid future possible disruption.

Greenwood, Indiana

• Processed over 200 cash and credit transactions and balanced drawer accurately as part of each shift with minimal margin of error.• Coordinated a group of 3-7 employees to finish re-merchandising, display, and price markdowns duties daily during store hours in a timely matter without impeding customer interaction and satisfaction.• Executed marketing and visual merchandising initiatives 2 times a week to promote new products causing an increase in the sale of these items.• Received employee of the month for providing exceptional customer service by interpreting customer wants to match available products while also suggesting complimentary items making their experience with the company exceptional.

Terre Haute, Indiana Area

• Created and maintained long-term relationships with regular customers daily to increase external promotion for the company.• Utilized problem solving skills daily to address customer complaints that consistently resulted in repeat business and high customer praise.• Improved loss prevention procedures by applying “hot area” monitoring into employees routines and training leading to a decrease on stolen merchandise and an increase in recovery.• Took initiative to provide outstanding customer service by selling products in departments outside of responsibility.

Bachelor’S Degree, Business Administration And Management, 3.66/4.0

Graduating Summa Cum Laudi

Associate’S Degree, Business Administration And Management, General, 4.0/4.0

Activities and Societies: Phi Theta Kappa Honor Society