• Tailoring creation of engaging e-learning to meet different customer needs, via consultation, leading to production of storyboards, templates, prototypes and final products using Storyline and Rise.• Active involvement in the whole life of projects, from initial client quotes via discovery, design and production phases to product release. • In-depth analysis and re-purposing of source content to ensure products are focused, appropriately worded and meet learning outcomes. • Managing relationships with subject matter experts, clients and contractors, influencing expectations as well as the ongoing development of the product. • Liaising closely with internal teams, leading initial briefings and regular progress meetings to discuss new ideas, improve production processes and solve problems.• Balancing priorities across multiple projects to tight timescales.• Generating ideas for engaging learning activities, such as formative scenarios, graphical videos, storytelling and reflective activities.• Liaising with contracted learning designers and internal QA professionals to agree upon and uphold content quality standards.• Undertaking many other tasks, including creating video, podcast and narration scripts, voiceover work, evaluating user experiences, assessment creation.

• Coordinated the development and maintenance of the company’s suite of products.• Led customer course development meetings, presenting proposals, establishing appropriate outcomes and building customer relationships.• Liaised with external contractors, subject matter experts and customers to maintain rigorous standards of content creation.• Ensured appropriate documentation and standards were in place to support the delivery of projects to deadline, quality and cost.

• Project management through the full life cycle of product development, from bid contribution to post-delivery signoff. • Production of e-learning course explanatory content and documentation to support various channels. • Coordinated work schedules for design team members.• Supervised quality assurance of products.• Lead liaison between design team and divisional areas of the company, updating workforce on project status.

• Managed the inception of a new arm to the company, writing bids and running projects to produce online environmental learning, as directed by a strategic partner. • Won and successfully managed three major contracts, entailing project management, content research and creation, quality assurance, external communication.• Produced a research report identifying how to target and recruit environmental organisations to promote e-learning in the environment sector.