Rob Diaz Email & Phone Number

Orlando, Fl, Us

Reston, Virginia, Us

https://www.govconwire.com/2017/07/former-harris-govt-services-business-emerges-as-peraton-in-push-toward-national-security-market/

Melbourne, Florida, Us

Mclean, Va, Us

Tier III SupportValidaTek is an SBA 8(a), SBD, ISO 9001:2008 certified company providing IT Business Analysis and Validation services. Please see www.validatek.com.Active Top Secret clearance.

Basking Ridge, Nj, Us

• Resolved 6 hour connectivity issue for Executive level DOI office in less then 90 minutes.• Commended by the service manager for being able to effectively communicate to the customer the troubleshooting steps the organization follows and emphasizing the customer’s role in the process.• Integral part to the department success in creating enhanced monitoring tools and outage handling procedures• Personally assigned by management to handle all major outage issues and fiber cuts.• Compose shift turnover reports and spreadsheets for tracking and handing off issues.Active Secret clearance.

Basking Ridge, Nj, Us

• Served in leadership role including Lead Technical Engineer, Shift Lead and Acting Manager as needed.• Took active role in the design and implementation of database automation for entire Network Operations Department, as well as, checking for procedural break downs.• Second level of escalation for weekend shifts (on-call).• Provided technical guidance and mentoring to other technicians.• Participated in the creation of the department’s new website.• Handled a customer base of over 50 thousand clients in a fast-paced environment.

Washington, Dc, Us

• Performed as project lead on several nationwide POP consolidation and customer migration projects.• Successfully completed migrations of over 2,500 customers nationwide.• Took lead role of inventory consolidation of over 500 customer circuits.• Assigned role of creating management spreadsheets for weekly meetings.

Ch

• Lead engineer of national and corporate accounts.• Served as mentor and trainer for all new department engineers.• Leading engineer in the monthly measured volume of turned up circuits. • One of a few engineers invited to transition over to Cogent Communications when PSINet’s assets were purchased.

• Supervised staff of 40 employees.• Managed food and beverage inventory.• Responsible for bookkeeping and daily receipts.• Ensured properly staffing, proper set-up and closing of restaurant. • Excelled in customer satisfaction and customer service.

Education record

11B-C2, Infantry