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Network/Operations Engineer with experience in provisioning, network management, customer support, internet/telecom protocols, managed customers and data center operations environments. Providing advanced technical support and assistance to a broad customer base, subscribing to a wide range of products. Experience working with carrier ticketing systems. Experience working in network operations environment for federal government agencies. A highly motivated individual with the ability to work in a team environment or independently with a reliable and consistent work ethic. Able to problem-solve, troubleshoot and bring resolution to complex issues, as well as, efficiently mentor, supervise, or manage others to increase their knowledge with troubleshooting skills. Able to meet deadlines and maintain a demanding but productive workload. Possessing strong managerial, communication and conflict resolution skills with knowledge in information technology infrastructure.Specialties: Network installation,maintenance and management. Telecom/Internet Circuitry support and repair. Project Management, Database Implementation assistance and automation.
Peraton
View- Website:
- peraton.com
- Employees:
- 13381
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Senior Integration Engineer 4 SmePeratonOrlando, Fl, Us
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Senior Integration & Network Engineer 4/Subject Matter ExpertPeraton May 2017 - PresentReston, Virginia, Ushttps://www.govconwire.com/2017/07/former-harris-govt-services-business-emerges-as-peraton-in-push-toward-national-security-market/
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Senior Integration Engineer 4Harris Corporation Aug 2015 - May 2017Melbourne, Florida, Us -
Senior Network Engineer, Tier Iii SupportValidatek, Inc. Aug 2010 - Aug 2015Mclean, Va, UsTier III SupportValidaTek is an SBA 8(a), SBD, ISO 9001:2008 certified company providing IT Business Analysis and Validation services. Please see www.validatek.com.Active Top Secret clearance. -
Network Security Engineer With Active Secret Clearance.Verizon Business May 2010 - Aug 2010Basking Ridge, Nj, Us• Resolved 6 hour connectivity issue for Executive level DOI office in less then 90 minutes.• Commended by the service manager for being able to effectively communicate to the customer the troubleshooting steps the organization follows and emphasizing the customer’s role in the process.• Integral part to the department success in creating enhanced monitoring tools and outage handling procedures• Personally assigned by management to handle all major outage issues and fiber cuts.• Compose shift turnover reports and spreadsheets for tracking and handing off issues.Active Secret clearance. -
Network Support Engineer IiVerizon Business Nov 2004 - May 2010Basking Ridge, Nj, Us• Served in leadership role including Lead Technical Engineer, Shift Lead and Acting Manager as needed.• Took active role in the design and implementation of database automation for entire Network Operations Department, as well as, checking for procedural break downs.• Second level of escalation for weekend shifts (on-call).• Provided technical guidance and mentoring to other technicians.• Participated in the creation of the department’s new website.• Handled a customer base of over 50 thousand clients in a fast-paced environment.
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Senior Provisioning ManagerCogent Communications Apr 2002 - Apr 2004Washington, Dc, Us• Performed as project lead on several nationwide POP consolidation and customer migration projects.• Successfully completed migrations of over 2,500 customers nationwide.• Took lead role of inventory consolidation of over 500 customer circuits.• Assigned role of creating management spreadsheets for weekly meetings. -
Senior Provisioning EngineerPsinet Sep 1997 - 2002Ch• Lead engineer of national and corporate accounts.• Served as mentor and trainer for all new department engineers.• Leading engineer in the monthly measured volume of turned up circuits. • One of a few engineers invited to transition over to Cogent Communications when PSINet’s assets were purchased. -
General ManagerThe American Café Jan 1992 - Feb 1997• Supervised staff of 40 employees.• Managed food and beverage inventory.• Responsible for bookkeeping and daily receipts.• Ensured properly staffing, proper set-up and closing of restaurant. • Excelled in customer satisfaction and customer service.
Rob Diaz Skills
Rob Diaz Education Details
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George Mason University -
United States Army National GuardInfantry
Frequently Asked Questions about Rob Diaz
What company does Rob Diaz work for?
Rob Diaz works for Peraton
What is Rob Diaz's role at the current company?
Rob Diaz's current role is Senior Integration Engineer 4 SME.
What is Rob Diaz's email address?
Rob Diaz's email address is ro****@****net.com
What schools did Rob Diaz attend?
Rob Diaz attended George Mason University, United States Army National Guard.
What skills is Rob Diaz known for?
Rob Diaz has skills like Troubleshooting, Data Center, Networking, Network Administration, Routers, Switches, Cisco Technologies, Telecommunications, Tcp/ip, Network Engineering, Computer Network Operations, It Management.
Who are Rob Diaz's colleagues?
Rob Diaz's colleagues are Carol L. Ross, Sharon Turner, Dominic Savoy, Carey Adkins, Lisa Dawsey, Britt Smith, Jack Koon.
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