I support CSMs and the wider customer success team by:- Prioritizing customer issues by identifying visually impacting errors- Creating reports in Metabase and Tableau around user-blocking errors- Helping to configure customers' checkout stages- Providing QA input on the product- Providing DevOps support on reporting/integration/automated workflows

- I document the machine learning workflow.- Create user guides for the necessary tools and utilities.- Generate content for the internal LMS.- Support product enablement (research, testing, training)

* Using a Business Intelligence package called Birst, I: - Built data models based on their requirements. - Wrote and maintained ETL scripts written in BQL (Birst's version of SQL). - Set up REST API Integrations - Created dashboards with KPIs and filters to quickly get our customers the data they needed. - Designed custom reports that use advanced features of Birst, including bursting. - Provided content writing and editing services for the company LMS. - I delivered on-site Birst and Analytics training to clients through our ProntoU offering.

- I contributed to customer success by providing technical support to customers through phone, chat, and email.- I managed support tickets using ZenDesk and Jira.

- I managed the integrated software system and its data flow: Accounting/Estimating (Sage - Timberline), Construction Database / ERP (BuilderMT - WMS), Sales/CRM (Sales Simplicity), and Service (Punchlist Manager).- Created automated/interactive reports in Crystal Reports and Excel that display live data from the various databases (using SQL/VBA).- Created automated business processes using Symantec Workflow and other tools.- Created interactive fillable forms in Adobe Acrobat using JavaScript.- Created scripts for Filemaker.- Performed IT duties and offered local and remote technical support and troubleshooting

I performed Spanish-English translations, including specialized projects such as:- A library software system for Bibliofiche - Montreal- Medical studies for doctors at the 21st Century National Medical Center - Mexico City- Manuals, and reports for Action International - Seattle. I also proofread projects for them including a full-length book.

- I initiated a youth road hockey program in Mexico City by using contacts in Canada to gather equipment, teaching road hockey skills to children and youth, and organizing regular games.- Showed leadership by leading youth teams from Canada who came to do community service.- Put my knowledge to use by teaching English and computer skills at a centre for street children.- Donated my time to do volunteer translations for the following organizations: United Nations Development Programme, UPA! cure Duchenne Mexico, Action International Ministries, and Puente: Bridge to Community Health.

- I spearheaded various interactive projects using PHP and MySQL which helped to promote the cause of UNEP, including online databases, directories, petitions, e-cards, and mailing lists. - Administered the UNEP Spanish website and managed dynamic website content on a daily basis.- Created the website for the FMELAC 2003, the UN forum for Ministers of the Environment.