Rob Dods Email and Phone Number
► B.Sc. in Computer Science► 15 years of being a high performer in varying IT roles, including reporting/analytics, implementation/professional services, support and solutions, and technical writing► Fluent in Spanish
Truecontext, Formerly Prontoforms
View- Employees:
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Implementation SpecialistTruecontext, Formerly Prontoforms Apr 2024 - PresentOttawa, Ontario, Canada -
Service AnalystNoibu Mar 2023 - Apr 2024Ottawa, Ontario, CanadaI support CSMs and the wider customer success team by:- Prioritizing customer issues by identifying visually impacting errors- Creating reports in Metabase and Tableau around user-blocking errors- Helping to configure customers' checkout stages- Providing QA input on the product- Providing DevOps support on reporting/integration/automated workflows -
Technical Writer - Machine LearningMonsters Aliens Robots Zombies Nov 2021 - Mar 2023- I document the machine learning workflow.- Create user guides for the necessary tools and utilities.- Generate content for the internal LMS.- Support product enablement (research, testing, training) -
Analytics Implementation SpecialistProntoforms Oct 2018 - Jun 2021Ottawa, Ontario, Canada* Using a Business Intelligence package called Birst, I: - Built data models based on their requirements. - Wrote and maintained ETL scripts written in BQL (Birst's version of SQL). - Set up REST API Integrations - Created dashboards with KPIs and filters to quickly get our customers the data they needed. - Designed custom reports that use advanced features of Birst, including bursting. - Provided content writing and editing services for the company LMS. - I delivered on-site Birst and Analytics training to clients through our ProntoU offering. -
Technical Support AnalystProntoforms Feb 2018 - Oct 2018Ottawa, Canada Area- I contributed to customer success by providing technical support to customers through phone, chat, and email.- I managed support tickets using ZenDesk and Jira. -
It Manager / Reporting SpecialistTartan Homes Aug 2012 - Feb 2018Ottawa, Canada Area- I managed the integrated software system and its data flow: Accounting/Estimating (Sage - Timberline), Construction Database / ERP (BuilderMT - WMS), Sales/CRM (Sales Simplicity), and Service (Punchlist Manager).- Created automated/interactive reports in Crystal Reports and Excel that display live data from the various databases (using SQL/VBA).- Created automated business processes using Symantec Workflow and other tools.- Created interactive fillable forms in Adobe Acrobat using JavaScript.- Created scripts for Filemaker.- Performed IT duties and offered local and remote technical support and troubleshooting -
Translator And ProofreaderAction International Ministries 2008 - 2012I performed Spanish-English translations, including specialized projects such as:- A library software system for Bibliofiche - Montreal- Medical studies for doctors at the 21st Century National Medical Center - Mexico City- Manuals, and reports for Action International - Seattle. I also proofread projects for them including a full-length book. -
Humanitarian VolunteerAction International Ministries Oct 2007 - Jul 2011Mexico- I initiated a youth road hockey program in Mexico City by using contacts in Canada to gather equipment, teaching road hockey skills to children and youth, and organizing regular games.- Showed leadership by leading youth teams from Canada who came to do community service.- Put my knowledge to use by teaching English and computer skills at a centre for street children.- Donated my time to do volunteer translations for the following organizations: United Nations Development Programme, UPA! cure Duchenne Mexico, Action International Ministries, and Puente: Bridge to Community Health. -
Database Consultant - Internship With The United Nations Environment ProgrammeUnited Nations Environment Programme Sep 2003 - Mar 2004Mexico City Area, Mexico- I spearheaded various interactive projects using PHP and MySQL which helped to promote the cause of UNEP, including online databases, directories, petitions, e-cards, and mailing lists. - Administered the UNEP Spanish website and managed dynamic website content on a daily basis.- Created the website for the FMELAC 2003, the UN forum for Ministers of the Environment.
Rob Dods Education Details
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Computer Science -
Geographic Information Systems -
University Of TorontoSpanish Translation
Frequently Asked Questions about Rob Dods
What company does Rob Dods work for?
Rob Dods works for Truecontext, Formerly Prontoforms
What is Rob Dods's role at the current company?
Rob Dods's current role is Implementation | Analysis | Communication | Support.
What schools did Rob Dods attend?
Rob Dods attended University Of Ottawa / Université D'ottawa, Udacity, St. Lawrence College, University Of Toronto.
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Robert Dods
Greater Stockholm Metropolitan Area1notchcommunications.co.uk -
1cn.ca
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1psstnetwork.ca
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