Rob Easterbrook Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Delivery lead of Initial Employment Training for Trainee Drivers and a team of 33 technical trainers during the largest Trainee Driver training demand and output in over 17 years.Current Technical Advisory Committee member for Australian Industry Standards - Nationally Accredited Train Driver Certificate IV.• Delivered over 350 Train Drivers to the Sydney Trains network.• Implemented digitised assessment solutions for practical assessments. • Involved in stakeholder projects to influence and find opportunities for continuous improvement in Train Crewing spaces to improve crew capability. • Lead reviews, comparisons and evaluations of assessment processes to maintain assessment currency, validity and context to the respective operator network. • Transformed previous methods of working and communications by increased use of technical innovation, software programs and a focus on end user orientated solutions • Provide written evidence based assessment reports to Sydney Trains for findings from assessment appeal panels, trainee exit’s and formative assessments of technical and non-technical capability.

Rail Management Centre Sydney

Responsible for investigating and assisting with all crew incidents and faults across the entire network.• Applied strong communication skills to negotiate and influence numerous operators from diverse backgrounds to reach required operational objectives within a time critical environment.• Performed liaison services to Train Crew Assigners and coordinate train crew relief when required.• Provided communications with Train Crew management keeping them informed of situations, balance train crew resources and provide advice on crew availability during degraded and or safety critical operations.

Petersham, Sydney

• Facilitate technical and non-technical training delivery including Safeworking, Traction Courses, Human Factors and other Rail Industry materials.• Conduct assessments in alignment with industry, regulator and VET Standards. • Conducted reviews and amended curriculum, keeping abreast of industry changes and rules and ensuring the changes were communicated through facilitation of courseware.• Operate SYDAC & EDI Virtual Reality Simulators and conduct assessments/training.• Facilitate individual and group-based learning• Conduct Competency Assessments on Workplace Driver Trainers to ensure that the training standard is maintained and kept in line with Sydney Trains and Vocational Education Training (VET) standards.• Conduct Return to Work Assessments on Train Crew who have been involved in an incident on the network, compile a report to be given to investigations or possibly regulatory bodies.

Sydney

Suburban Driver qualified in all Rollingstock within the Sydney Metropolitan Area. Accrued over 3000 Driving Hours. Worked frequently at "Maintrain" (UNIPART) as a driver to conduct train testing of trains across the network.Supervise and oversee Guard operations.Conduct Train preparation procedures and stabling.Qualified for all Maintenance Centres, conduct shunting/Train Wash movements.

Sydney, Australia

Supervise and manage store operations on shift, used statistical sales information to re-asses sales tactics and stocking standards to increase retail profit for the store.The role included meetings with company management and store management to discuss and often negotiate how both retail and café can be possibly improved or worked differently to improve the results for the company’s retail sector.I was a part of the challenge to take the new relatively unknown store, introducing up selling techniques, creating purchasing packages that included more retail and sales pitches that markedly increased retail revenue.

Sydney, Australia

Responsible for the day to day operations of the Bell Team. On shift supervisor responsible for creating and ensuring group manifests are adhered to and maintaining customer satisfaction to meet the Westin 5 Star Brand. Filled in for the Concierge and responsible for all limousine and bus logistics, bookings and arrangements. Recommending suitable activities for singles, couples and groups that match a standard of the branding of Westin. Strong knowledge of Sydney's attractions and directions.This position required me to handle rosters, attend department meetings which I was key in negotiating time loss delay’s for our department and any complaints that had come in from guests. Creating logistical systems for each group arrival, which would be specific to that group’s needs. Logistics that included baggage, gift deliveries and managing transfers from the airport.

Advanced Diploma Business, Hotel Management

Specialised studies in Personal Communications, Conflict Resolution, Customer Service, Reservation Software packages, Presentation making.

Certificate Iv Trainer And Assessor – Tae40116 (May 2019), Training And Assessor

Able to build, design, validate, deliver and assess to National Accreditation standards.