Rob Eldred Email & Phone Number

Exeter, England, United Kingdom

Exeter, England, United Kingdom

Exeter, United Kingdom

Collate and analyse requirements, risks and issues from stakeholders to aid business decision making and help create appropriate framework strategies, architectures and specifications which guide future development and change.Communicate developed strategies, architectures and specifications to promote understanding and acceptance by technical colleagues.Consult with and support colleagues engaged on technical development and implementation work such that they deliver to business needs whilst staying aligned to business, technical and architectural strategies.Provide advice and guidance to IT support teams and projects to enable them to design, build and test appropriate resilience and recovery features for IT Services.Develop the IT Service Continuity strategy to ensure that it meets the requirements of all stakeholders.Design the IT Service Continuity Management process ensuring that it is embedded and aligned with existing and emerging management processes.Design and produce management reports to demonstrate capability against key metrics.Design and deliver training and awareness sessions.Interpret and analyse complex business needs to clarify and understand the drivers for business change and the implication for underlying technologies.Analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets.Mentor junior colleagues including degree apprentices.

Exeter, United Kingdom

As a world leader in providing weather and climate services, the Met Office employs more than 1,700 at 60 locations throughout the world. The Met Office is recognised as one of the world's most accurate forecasters, delivering data and services to a huge range of customers from the Government, to businesses, the general public, armed forces, and other organisations.Achievements:The design and implementation of the IT application decommissioning process.Analysis of the incident management process, leading to the implementation of systemic process improvements.Provision of coaching and mentoring to a summer placement student, supervising her in achieving her objectives.Trained as a STEM ambassador. Delivered STEM activities to over 100 11-13 year old children as a part of the Met Office Science Camp initiative.Current work includes:Operational support responsibility for the Met Office PaaS for enterprise application development, including scope definition, identifying user requirements and training plan design and delivery.Providing 3rd line technical support for Met Office services including the public website and the iOS and Android mobile applications.Selected and trained as a Mental Health First Aider for the Met Office. Available to staff members with questions/concerns about mental health and wellbeing and to provide information and signposting support.Selected and trained as a member of the Dignity and Respect at Work team. Available to staff members to provide guidance and information for dealing with harassment and bullying at work.

Bournemouth, United Kingdom And Warsaw, Poland

I was responsible for Data Management in UK and Ireland and managed a team of two Data Specialists. I directed process improvements in the customer service function and developed a culture of collaboration and service excellence as Lead Data Specialist for Western Europe.I led the simplification and standardisation of Data Management through digital automation of our processes and procedures. This resulted in improvements in accuracy and customer satisfaction.I was selected to lead the transition of English speaking Data Management teams to a single Service Centre in Warsaw, Poland.As English-Language Data Management Team Leader, I was accountable for the Data Operations of six separate markets. I led a team of five Data Specialists and was responsible for customer satisfaction, key performance indicators and business process improvements in addition to mentoring, training and personal development.

Basingstoke

Operational execution of customer data and product definition and pricing in SAP-SD. Improved collaboration with Sales, Marketing, Finance and Supply Chain resulting in a reduction in lead time of 20%.Developed my process analysis, system monitoring and quality assurance capabilities. This led to an increase in data accuracy of ~15%.Selected to become Lead Data Specialist as part of a key systems and process integration project. I had a crucial role in defining the business requirements, organising resources and implementing the new business processes and systems through a training program that I devised.Promoted to Data Management Team Leader for UK and Ireland.

Newbury, Berkshire

Selected for the graduate management trainee scheme which helped to develop the following capabilities.Management: leadership, mentoring, people skills and soft skills. Within three months, I was managing a busy car rental branch with three members of staff. Business management: cost control, profits, growth, account management and administrative skills. As a management trainee, I learned about how to maximise my branch profit, grow the vehicle fleet size sustainably and to develop mutual relationships with corporate customers.Customer service: taking reservations, resolving customer complaints and problem solving. I learnt about the customer journey and how to provide a superior customer experience.Fleet control: how to handle repairs, and getting the right number and type of cars in your fleet. This helped to develop my problem solving and supply chain logistics skills.

Bachelor Of Science Hons., Computer Science, 2Ii

Activities and Societies: Contributor to student newspaper - Exepose Member of snowboarding society - University of Exeter Snowsports Club.

Education record