Rob Elphick Email & Phone Number

London, Gb

Duties include: managing all aspects of daily operations including: undertaking key analysis of store orders on the fresh and promotional range; managing and motivating a team of approximately 30 employees; analysing product and write-off data; setting high standards for customer service; increasing sales to achieve turnover targets whilst ensuring staff productivity targets are met; stock control and waste management; assisting with the interviewing and subsequent training of new employees; general office management, including staff rotas; maintaining store cleanliness. I have recently been nominated to become involved with the Lidl Training Academy as a workshop facilitator.

Southampton, England, United Kingdom

Duties included: maximising the performance and profitability of the sales department by achieving sales and profit targets; closing sales; working to the manufacturer’s retail standards; leading anddeveloping the performance of the sales team;ensuring the highest level of customer service is delivered consistently; assisting the Sales Manager, undertaking key duties in his absence including working to budgets and forecasting; assisting with the interviewing and recruiting of sales staff; conducting staff appraisals; ensuring the accurate valuation forpart exchanges.

Southampton, England, United Kingdom

Duties included: retail sales; delivering excellent customer care and satisfaction; achieving personal finance/credit insurance targets and sales targets (new and used); achieving BMW customer care standards; working to BMW QMA standards