Rob Ewing Email & Phone Number

Hereford, United Kingdom

Herefordshire Council is a unitary authority managing the provision of local government services to its population of approximately 175,000 residents. During my time with Herefordshire Council I have been responsible for managing a number of strategically important projects and programmes. These include the redesign and renegotiation of the strategic partnership with Amey which delivers the highways service. I also managed the project to implement SAP customer relationship management (CRM) to support a contact centre and six ‘one stop’ Info Shops across Herefordshire.I am currently managing the design and procurement of a potential new public/private partnership as part of Herefordshire Council’s development as a commissioning organisation. I am following PRINCE2 methodology for the project, tasking the project team, managing stakeholders, and facilitating the project board. Key Achievements- Managed the strategic change programme to transform Herefordshire Public Services by integrating Herefordshire Council and NHS Herefordshire and develop a commissioning organisation- Managed the programme to redesign and renegotiate the council’s strategic partnership with Amey, putting in place new management arrangements that have led to improved service delivery and savings of £1m on spend of approximately £20m per annum- Managed a programme to analyse the local health economy and recommend the future strategy. The study involved a wide range of NHS and social care staff and was carried out in conjunction with Birmingham University’s Health Service Management Centre- Managed a range of business change projects using the Prince 2 methodology- Implemented the council’s SAP customer relationship management (CRM) system

AviaSolutions is a UK based aviation management consultancy. My role at Avia was to sell and deliver consultancy assignments in the air transport industry. My assignments ranged from providing air traffic forecasts to support the development of airport master plans to providing subject matter expertise to Macquarrie Bank to support their due diligence investigations during their bid for Budapest Airport. Key Achievements- Designed an aid scheme for remote communities in the Highlands and Islands of Scotland. The scheme met the needs of the community and the air transport providers and was also compliant with the Single Market- Managed a project for BAA to consult 25,000 householders and businesses around Heathrow, Gatwick, Stansted, Edinburgh and Glasgow on the implications of proposed airport developments - Carried out a study into the future of air transport security for the European Commission. The review was used to help define the way forward in European security legislation- Provided air traffic forecasts for a number of regional airports in the UK to support their master plans. - Provided analysis to support due diligence for a bid for a central European airport

Capgemini is a large international consulting and outsourcing group. As a Managing Consultant I had overall responsibility for delivering assignments and managing bids. - Managed a programme of process redesign and change projects for a large public sector organisation. A recently implemented Oracle based enterprise system (Finance, HR and Project Accounting) was not supporting the business due to a combination of poor system design, inadequate process design, and inadequate training and mobilisation. The programme reviewed the system and process design and put in place a range of interventions that allowed the organisation to take advantage of its investment in the new system (the project involved a team of nine consultants with an overall project value of approximately £2m)- Planned and managed the implementation of an Oracle internet procurement project for the MOD. Co-ordinated the activities of a number of very different groups including consultants, project delivery staff, operational staff taking over the system, client staff and their trading partners. Overall project costs £2m (as part of the overall £14m project to implement a trading platform) - Managed the production of a bid for an In Transit Visibility system for the Defence Logistics Organisation. The role involved co-ordinating the input to the bid from the technical, commercial and outsourcing teams from both Capgemini and EDS- Acted as reviewer and mentor to a number of Capgemini Consultants

As part of Ernst & Young’s business modelling team I built models or reviewed clients’ models in support of major financial transactions such as mergers & acquisition and project finance. I also delivered more general consultancy assignments with E&Y’s management consultancy - Delivered a programme of change for the Office for the Supervision of Solicitors aimed at reducing the time taken to complete its investigations. Developed the client’s capacity management capability: forecasting workload and measuring caseworker productivity feeding into a 'dash-board' to help meet customer service targets- Acted as statistical expert for the High Court in London in a major claim (circa £100m) against the UK Government. Working with forensic accountants to negotiate an approach to calculating settlements with government experts

I managed a team of analysts supporting the development of BA’s strategy. My team was responsible for developing methodologies to support strategy development including valuation and assessment of airline alliances and the analysis of the optimum future size and shape of the airline. I was also responsible for supporting negotiations with airlines and regulators, and implementing BA’s strategic decision support system- Led a team of nine OR analysts: setting individual and team goals and assessing performance- Managed the programme to replace BA's strategic decision support system- Supported negotiations with American Airlines and other potential alliance partners, advising the Executive Team of the potential impact of alternative regulatory frameworks- Part of the team that negotiated Aer Lingus’ entry into the Oneworld alliance; negotiated the agreement to link frequent flyer scheme with USAir

Open Systems Engineering Centre, Manchester- Set up a group, the UK Migration Centre, to provide support to the Digital sales force dealing with application migration business.- Benchmarked large systems during development- System optimisation consultancy- Computer systems management consultancy