PROFESSIONAL PROFILE:Community Services Professional with a strong understanding of disability and mental health services. Offers a strong understanding of cultural protocol with extensive experience in risk assessments and intervention strategies. Able to build strong partnerships with families and external stakeholders to provide the best possible outcome for disadvantaged individuals and offers proven strategies to support people of all ages with a wide variety of needs and behaviours. Adapts very well to change at different levels and can handle high risk situations calmly and professionally. Experienced in inter-disciplinary case conferences and team meetings and able to support other community agencies regarding social aspects of care for referred clients. Skilled in the planning, co-ordination, and delivery of community services and able to work with government and non-government agencies on professional and social issues.KEY CAPABILITIES:• Strong understanding of mental illness and addiction and client focused with the ability to empower each individual and promote positive choices to ensure the client is aware of their individual rights and responsibilities.• Able to provide information and referral advice to people and families on a range of issues and concerns and assist individuals to access services, recreation, income support, education, and training pathways.• Able to maintain confidentiality with the ability to resolve issues in a manner that provides a client focused service while delivering value for all stakeholders in an ethical, socially responsible manner.• Behaves in an honest, ethical, and professional way and able to identify and follow legislation, rules, policies, guidelines, and codes of conduct while remaining calm in challenging situations.• Able to plan and coordinate activities, contribute to the development of work plans and service goal setting, and understand team objectives and how to achieve these. • Offers a strong understanding of issues relating to matters of risk or harm with the ability to advise and receive instructions, prioritise issues and escalate issues to the appropriate agency as needed. • Able to consider the individuals relationship, family situation, specific cultural and socio-economic background factors to ensure that situations which may cause embarrassment are handled with respect and discretion.