Management of operations team responsible for first level interactions with internal and external customers for incident and requests ensuring delivery of effective, timely and high-quality end-to-end service and support within service level agreements. Managing a team of technicians to provide an excellent level of customer experience, professionalism, and efficiency. Ensuring the value received by customers from products, solutions and services meet or exceed customer expectations. Coordination / Project Management of Data Centre customer installations and upgrades. Working closely with the Customer Experience Team to deliver timely reports to internal and external customers/stakeholders.

1st line support for 250+ internal desktop users. Desktop image builds and roll outs, anti-virus deployment, backup tape rotations

Supporting Senior Engineers both in office and on customer site undertaking work under instruction as well as independently.Undertaking general IT admin tasks for both in office business and customers.PC builds and roll out for a variety of customers including the use of imaging software for standard office build deployment.Completion of Software upgrade deployment for products such as Anti-Virus.Contract deployment providing 1st line IT support at Manx Telecom and Zurich Financial Services.Responsible for training room set-up and clear down implementing new procedures to speed up deployment.Customer equipment deliveries for all IT hardware

Basic end user IT support involving PC provision.Planning and implementation of office layouts.Liaising with suppliers