Rob Fagg Email and Phone Number
Rob Fagg is a Data Centre Operational Efficiency Manager at Manx Telecom.
Manx Telecom
View- Website:
- manxtelecom.com
- Employees:
- 210
-
Data Centre Operational Efficiency ManagerManx Telecom Apr 2023 - PresentIsle Of Man -
Order & Service Management Team ManagerManx Telecom Feb 2019 - Mar 2023Isle Of Man -
Hosting And Managed Services Operations ManagerManx Telecom Jun 2017 - Feb 2019Isle Of Man, United KingdomManagement of operations team responsible for first level interactions with internal and external customers for incident and requests ensuring delivery of effective, timely and high-quality end-to-end service and support within service level agreements. Managing a team of technicians to provide an excellent level of customer experience, professionalism, and efficiency. Ensuring the value received by customers from products, solutions and services meet or exceed customer expectations. Coordination / Project Management of Data Centre customer installations and upgrades. Working closely with the Customer Experience Team to deliver timely reports to internal and external customers/stakeholders. -
Data Centre Hosting Infrastructure SpecialistManx Telecom Dec 2000 - Jun 2017Isle Of Man, United Kingdom -
Computer Grade 1Manx Telecom May 2000 - Dec 2000Isle Of Man, United Kingdom1st line support for 250+ internal desktop users. Desktop image builds and roll outs, anti-virus deployment, backup tape rotations -
Junior EngineerSkanco Business Systems Limited Jun 1998 - May 2000Isle Of Man, United KingdomSupporting Senior Engineers both in office and on customer site undertaking work under instruction as well as independently.Undertaking general IT admin tasks for both in office business and customers.PC builds and roll out for a variety of customers including the use of imaging software for standard office build deployment.Completion of Software upgrade deployment for products such as Anti-Virus.Contract deployment providing 1st line IT support at Manx Telecom and Zurich Financial Services.Responsible for training room set-up and clear down implementing new procedures to speed up deployment.Customer equipment deliveries for all IT hardware -
Systems And Facilities AssistantCanada Life International Jul 1997 - Jun 1998Isle Of Man, United KingdomBasic end user IT support involving PC provision.Planning and implementation of office layouts.Liaising with suppliers
Rob Fagg Education Details
-
Castle Rushen High School -
Ibstock Junior School
Frequently Asked Questions about Rob Fagg
What company does Rob Fagg work for?
Rob Fagg works for Manx Telecom
What is Rob Fagg's role at the current company?
Rob Fagg's current role is Data Centre Operational Efficiency Manager.
What schools did Rob Fagg attend?
Rob Fagg attended Castle Rushen High School, Ibstock Junior School.
Who are Rob Fagg's colleagues?
Rob Fagg's colleagues are Andy Petterson, Kate Hegarty, Claire Foster, Sharon Kennedy, Kaileigh Collister, Paul Smith, Fergal Mcloughlin.
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