Member of the Global IT Management Team responsible for the leadership, mentoring, and coaching of a global team responsible for IT Operations and Service Management, Infrastructure, Digital Workplace, Integrations, Cyber Security, and Cloud technologies including responsibility for budget forecasting and spend. Advises leaders within Group headquarters on best practices, technology, and leveraging public and private cloud capabilities to maintain or enhance security, reliability, and business capabilities. • Restructured the organization into global platform teams and delivery teams, from regional technical based teams, to closely align to business strategic objectives, value creation, and increase synergies. • Led a team that showed improvement in Employee Engagement surveys above the trend in the larger organization and overall company and improved turnover.• Lead the team through becoming more agile and improving the IT operating model using concepts from Business Technology Standard, Site Reliability Engineering, DevOps, and ITIL resulting in reducing incident SLA violations for two years straight and reducing major incidents by more than 30% from year one to year two. • Sponsor for enterprise initiatives to move the bulk of compute and storage resources to the public cloud resulting in projects that came in under budget, on-time, and exceeded planned business case value realization while shifting from primarily externally staffed projects to primarily internally staffed projects and developing team members technical skills. • Led the team responsible for the technical integration of acquisitions into the Group in coordination with the business integration plan. • Incorporated operational technology and product technology infrastructure support into existing team to improve security and ensure reliable delivery to our customers and end-users.

Responsible for ensuring the IT function added business value, was relevant to the segment business priorities, met the overall business goals, and was aligned with the Group strategy.• Contributed to the Group IT strategy, roadmap, portfolio management, prioritization, and managed financials including budgeting and forecasting by working with business stakeholders across multiple departments to identify opportunities, needs, and business value. • Responsible for IT due diligence as a key member of Merger and Acquisition due diligence teams for Segment and Group targets.• Led capacity planning and ensured adequate staffing for Segment initiatives to support both operations and projects. • Assembled and led a team that leveraged public cloud and on-premises hosting, applied a new security standard, and rapidly improved cybersecurity.• Guided the rapid transformation from an in-office business model to primarily remote working in support of ongoing business operations during COVID-19. • Served as a trusted IT-advisor, a mentor to leadership, and the highest Point of Escalation within the Americas region supporting up to three business segments.

Launched and managed a business that delivered high quality body jewelry at affordable prices on global ecommerce platforms.

• Partnered with Internal Communications to create a project plan and secure funding for a refresh of the company intranet page including moving to a new technical platform. • Established a roadmap and project plans for implementation, establishment of best practices, and migration to a Unified Collaboration as a Service platform (Microsoft Teams) resulting in renewed global visibility and delivery.

• Defined project plans and managed the decommissioning of mainframe payroll applications within business constraints and dependencies including tracking and reporting on key milestones. • Delivered project management support to a payroll migration from a mainframe application to Workday including planning and tracking cutover activities and milestones for multiple payroll integrations.

• Acted as an advisor and coach to IT leaders and project managers and contributed to the establishment of an Enterprise PMO as part of an organizational transformation and IT modernization. • Developed project plan for a full IT security review of operational technology and led the conversations to identify target architecture to ensure proper risk treatment. • Responsible for the project life cycle of a migration from SharePoint 2003 to SharePoint 2016 where SharePoint included an internally developed Customer Relationship Management capability and provided direct technical execution and support. • Provided project management support for the transition of the organization's second largest client to a digital interface for lab test orders and results.• Provided scoping and analysis input for outreach (external) customer requirements for an Epic implementation.

Member of the leadership team for an internal start-up providing crisis response and risk management consulting services to clients covering global travel, recall, and maritime risks. As a member of the leadership team was an executive point of escalation for clients, established strategy and business roadmap, led the team in execution, and managed the budget for business support functions. Provided risk management consulting services and was a contributor to the sales process. • Launched an eCommerce solution, managed the software development and launch of a Travel Risk Management solution, developed and launched an asset and traveler monitoring and alerting solution, and partnered with travel providers to automate ingestion of travel data from global distribution solutions allowing customer Risk Managers to procure detailed risk assessment and actively monitor travel and asset risk while improving our scalability and reducing cost of service delivery.• Ensured the business capabilities, business continuity, and disaster recovery for Crisis Operation Centers in Chicago and Johannesburg and consultants in Europe, North America, and Southeast Asia which supported clients in North America, Europe, Africa, and Australia with end users throughout the world by leveraging Cloud technologies.

Provided oversight of operations in support of Operation Iraqi Freedom and managed access to information classified top secret, ensuring compliance with Department of Defense physical and information security policies. Produced terrorism threat assessments in support of strategic decision making by reviewing, vetting, and analyzing intelligence reports.• Contributed to the digital transformation of the Brigade Combat Team headquarters by testing, adopting, and working within cross-functional teams to build the processes around new technologies which could deliver additional capabilities and efficiencies. • Provided leadership and mentorship to teams both in the continental United States and overseas in support of Operation Iraqi Freedom with a focus on building dynamic teams operating with a high level of autonomy. • Delivered oversight of intelligence operations in support of Operation Iraqi Freedom including integration of new technologies into the operating model. • Managed access to information classified top secret in compliance with Department of Defense physical security and information security policies.