Rob Frederick Email & Phone Number

Janesville/Beloit, Wisconsin Area

Fitchburg, Wi.

• Manage day to day activities within the Human Resource Department.• Keep store fully staffed and train new team members through new hire orientations.• Handle applicant information with accuracy, security and confidentiality.• Daily use of Human Resource software: JAS, HR Zone, My Time.• Handle all filing of paperwork involving hiring, terminations, leave of absence, pay rate changes, personal information changes. • Help manage payroll including sick and vacation time, punch corrections, payroll hours.• Create the work schedule for entire store, on a weekly basis.• Coach and evaluate team members.• Perform annual reviews of team members working within the department.• Lead a fast, fun and friendly Human Resources team.• Maintain a great-looking team service center.• Engaged in Mentorship program within the store, were I help develop team members into Team Leaders.

• Answer phone calls and e-mails from clients regarding problems or questions with the software, as well as general questions on how to use the software.• Worked with the software developers to ensure the client’s issue was resolved and working correctly.• Worked with different types of software to issue license keys, check passwords, and check client accounts.• Assist in setting up a new client’s website, upgrading a current client’s website, as well as backing up a client’s website.

• Resolved issues and answered questions regarding customers’ phone service.• Generate work orders for customer issues that require on-site technician resolution.• Maintained contact with customers to inform them of their repair process.• Worked with different types of software to setup accounts, check billing, and to generate work orders.• Lead a “Call Back Team” of four employees whose primary purpose was calling assigned markets, to supply customers updates on their repair, which assisted in keeping the in-call volume down, while customer satisfaction went up.

• Worked on all computer hardware issues.• Replaced/upgraded motherboards and bad cards (sound, modem, video, network).• Replaced bad hard-drives, transferred data.• Built new desk top computer systems and loaded all software.• Repaired all types of printers (laser, ink-jet, receipt).

In charge of scheduling of employees, payroll, all weekly and monthly reports and paperwork. All repair work inside the store.

Ba In Human Resource Management, Ba Human Resource Management

Graduated Cum Laude with a BA in Human Resource Management.

Electronic Repair, Electronics

High School Diploma