A qualified project / program manager with over 20 years’ experience. Successful track record of delivering and implementing enterprise software with complex integration, customer facing projects, primarily within the travel / airline technology domain. Project methodologies - Waterfall, Waterfall / Agile Hybrid, Lean, PRINCE2, PRINCE2 AgileAirline / travel sector background working for both customer and supplier organizations.Experience with both professional services and line management roles working with global clients on customer facing projects and multi-disciplinary internal teams across international matrix organization. I've a structured / methodical approach and adopt a balanced, pragmatic, well communicated and business savvy theme throughout program lifecycle. I strive to deliver best project management practices and am customer focused, whilst investing time to coach internal project teams to return best overall results and client delivery experience.Summary of career highlights:• Headed multinational team of up to 12 PMs responsible for medium to large projects in EMEA region, successfully delivering projects on time, within budget and scope. Customers included both airline and agency groups – Examples - IAG group, BID travel, AMEX Corp travel, Aegean Airlines, Etihad, Aeroflot.• Program management / governance escalation point / Services - overseeing portfolio of program where Global Project Managers were engaged - Finnair, Aegean, IAG projects• Line Management - Sabre, BMI, Virgin Atlantic, Gulf Air, KLM UK - staff coaching, mentoring, development, performance management, resource allocation management, recruitment, budget responsibility, standards and procedures monitoring, operational efficiency and continuous improvement. Championing professional services within organisations• Project Manager - delivered successful projects: Supplier: Sabre - Flight Operations / Ops control solutions plus integration IAG, Atlas Global, Aeroflot, Endeavour, Comair, Azul, Jet2.com, Aegean AL, HOP!, Thomas Cook, Transavia, City Jet, Monarch AL, Smart Lynx, TNTCustomer: Gulf Air Dispatch training program, Virgin Atlantic and BMI Implementation of Flight Operations solutions and structuring new IOC centre / people and processes project at VAA• Subject Matter Expert / Flight Operations Engineer - Gulf Air / KLM UK