Rob Sturgeon Email & Phone Number

Melbourne, Australia

Responsibilities:• Part of Senior Leadership team, working with stakeholders to deliver business growth through technology solutions.• Provide cyber security leadership and accountable for data security.• Member of Audit & Risk committee - responsible for ICT risk assessment & mitigation strategies.• Managing the ICT team, departmental goals, objectives, and operating procedures.• Control IT budget and operating costs.• Ensure ICT systems run at 99.99% uptimeProjects:• Overhaul of SRC's cyber security framework. Implemented ISO27001, Rapid7, Acunetix, M365 DLP, Sophos XG & Manage Engine.• Implemented cloud-first strategy with migration to AWS and Azure. • Migrated on premise 120 seat call centre to remote with minimal downtime and only 2-week notice (Covid).

Melbourne, Australia

Outline of Responsibilities:• Partner with stakeholders to deliver technology strategies aligned with business objectives• Review and develop an IT governance framework for the business. • Responsible for cyber security across the internal network & web facing assets• Responsible for IT support, covering 3 sites, 110 users and a 120 seat call centre • Hands on management internal and cloud based infrastructure• Project management • Vendor managementSpecific Project Implementations:• Virtualisation of server infrastructure to ESX 5.1• Upgrade to Exchange 2010 and Terminal Services 2012• Outsourced telephony, firewall, WAN, web filtering and SPAM control to cloud solutions • Dimensions Data Collection for Web and Telephone• Invade Predictive Dialer• Checkpoint Security Gateway• Spiceworks Help Desk

Melbourne

• Ownership of service support in North APAC region for all Kantar business divisions • Management of 6 helpdesk teams with 30 staff covering 3000 users plus 8 call centres in China, Taiwan, Japan, Korea, Thailand and Vietnam• Project Manager for any major IT, call centre and telephony projects in the region• Develop and champion service improvement in APAC. Contribute to service improvement globally• Implement ITIL processes into the organisation:- incident, problem and change management • Create CAPEX/OPEX budgets for the newly formed Kantar ITP business unit.• Ensure processes and procedures comply with Kantar global standards and Sarbanes Oxley• Ensure client support in the region conforms to SLAs and Kantar IT Partnership standards • Coordinate response to major incidents. Escalation point for dissatisfied customers

Melbourne, Australia

• Ownership of desktop, server, call centre and data centre support across AMAP (19 countries, 1600 users, 5 call centres totalling 1200 seats)• IT governance responsibility for the AMAP region, including compliance (Sarbanes-Oxley), procurement and budgeting (CAPEX $1.8m p.a., OPEX $4.1m p.a.)• Project Manager for any major IT, call centre and telephony projects in the region• Defining and measuring SLAs across the region• Liaise with CIO and other regional IT Directors on global IT projects, goals and issues• Liaise with department heads to improve business processes• Assist COO with merger and acquisition activity• Management of 6 IT Managers with a support team of 20 IT Engineers• Manage BPO relationship with Indian Data Processing agency, WNS• Manage regional IT suppliers; IBM SPSS, Dell, Cisco, HP, Telstra and Xerox • System Administrator for Sco Unix, IBM SPSS Quancept and Predictive Diallers