Served on the professional development committee and as the Communications Co-Chair.

I served as Chicago Health Provider Practice lead for Accenture. Previously, I was the director of strategic services for Accenture's Epic business unit and the global new business lead for all Epic related opportunities.

Strategy and Operations

Health and Public Services

Turned an understaffed and behind schedule ED implementation into, 'the best ED go-live and build [Epic ever] experienced,' according to an Experienced Epic ASAP Project Managero Implemented Epic ASAP, CPOE, and Clinical Documentation for a Trauma 1 Pediatric Emergency department on time and under budgeto Three-month clinician survey showed a 98% acceptance rate, the highest customer acceptance rate of any Epic ASAP installo The acceptance rate is attributed to continual reworking of workflows and build that were initially designed, but were determined to be inadequate for actual clinical efficiency Coordinated and led clinician team to innovate process and build new ED Navigators, In-Basket, SmartSets, Discharge Instructions, Reports, Results Routing, and customized pediatric Note Writer templates Managed team of ten analysts for workflow improvement, release note review, and Epic new version upgradeProvided Production support and implemented new functionality and fixes for EpicCare InPatient and EpicCare ASAPDeveloped training curriculum for clinicians and demonstrations to train all staff members on a weekly basis

Planned and taught 21 classes a week for 1500 Chinese secondary school studentsCreated “English Corner,” a program held every week to discuss American and Chinese cultures with studentsCreated and coached first-ever school soccer team Became semi-proficient in Mandarin Chinese and attained valuable experience learning about the culture and people of China

Specialized in implementing customer projects: led turn-around project in five months by over-hauling project plan and team while reducing costs by $200,000 and implementing project in 3,000 bed hospitalCreated strategies and project roadmaps tailored to customers and managed successful implementations on projects that were valued over $25 million Improved customer satisfaction by 75% in one year by instituting internal communication policy teams focusing on quality of servicehat received industry-wide recognition Coordinated and led 'Crisis Center' for customers go-live problem areas. Received a '10 out of 10' in customer satisfaction for quality of service, efficiency, and speed of problem resolution for every 'Crisis Center' ledServed as lead analyst and final decision maker for go-live assessments in which customer projects are given a, 'go' or 'no go'Developed training curriculum and led training sessions to teach software to internal and customer teamsManaged over 10 projects and led teams from 7-30 people during implementations of InPatient Orders, ADT, and Clinical Documentation Hospitals Implemented Include: The Cleveland Clinic, The Children’s Hospital Denver, North Memorial, Premier Health Partners, Kaiser Permanente, University of Texas Medical Branch, and Texas Health Resources