Rob Gaspersic Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, Australia

Enfield, New South Wales, Australia

Penrith, New South Wales, Australia

Sydney, Australia

My core responsibility at VELUX is to make sure our End Customers, Retailers, Architects and Tradespeople are thoroughly satisfied with their VELUX product by providing them with technical information, service and installation advice.Seeing a gap in our systems that meant it was difficult to forecast service needs and where our sales efforts were most.

Sydney Metro

• Operate as a subcontractor to VeriFone, managing my own assets and finances as a sole trader
• Installation and upgrade of merchant Eftpos facilities for various bank customers
• Training of Merchants in the use and care of their Eftpos facility
• Call management, taking into consideration different project customers, with different Service Level Agreements
• Stock management, ensuring the right equipment is ordered and available for each job in queue and within SLA
• Liaising with merchants with respect to their convenience for attending a call

Homebush

• Installation, upgrade and replacement of merchant Eftpos facilities for Commonwealth Bank
• Training of Merchants in the use and care of their Eftpos facility
• Call management, taking into consideration the different SLAs for the various tasks
• Stock management, ensuring there is sufficient equipment for day to day call completion as well as special call requirements
• Liaising with merchants with respect to their convenience for attending a call
• Performing required tasks with minimum disruption to merchants’ business operation

Homebush

• Warehouse control for Commonwealth Bank Eftpos project
• Receipt and labelling of repaired stock from vendors
• Dispatch of equipment to field service technicians
• Processing of returned equipment from the field onto CRM and into warehouse
• Keep accurate record of stock dispatched to field
• General warehouse duties, including cleaning, driving forklift and picking

Sydney, Australia

• Sales of spare parts to BenQ’s network of service agents
• Processing of orders for parts in a timely manner, so that agents could minimise end users’ inconvenience
• Maintain a database of all parts dispatched, including consignment notes and destinations
• Liaise with workshop and Taiwan headquarters with respect to stock levels of parts needed for service

Lane Cove

• Supervise a team of warehouse staff
• Process parts and equipment into warehouse, from field sites
• Dispatch of ordered equipment and parts
• General warehouse duties
• Conduct stocktakes on field service vehicles

Bachelor Of Applied Science - Basc

Bachelor’S Degree, Sports Management

Activities and Societies: Volleyball Club, MSRA EUG 1995-1999 AUG 1995-1996 World University Games 1997 Sportsperson of the year 1997

Education record

HSC