Rob Gault Email & Phone Number

Columbia, Tn, Us

Franklin, Tennessee, United States

● Relationship manager for over 70 Church accounts. Responsible to build relationships and create funnels into future product offerings.● Established and led the subscriber/customer service department for an online Theology streaming service, managing communication, service and after-care for a growing base of monthly and annual subscribers.● Implemented streamlined processes for handling inquiries from existing and prospective customers, resulting in improved response times and customer satisfaction.● Managed a portfolio of B2B clients, serving as the primary point of contact for all account related matters.● Developed and implemented strategies to enhance subscriber engagement and retention, resulting in anincrease in renewal rates annually.● Collaborated with cross-functional teams to ensure seamless onboarding of new clients and effective resolutionof customer issues.● Cultivated strong relationships with key decision-makers, understanding the business needs and proposingtailored solutions.● Developed and nurtured long-lasting relationships with subscribers, ensuring high levels of satisfaction andloyalty.● Negotiated contracts and pricing agreements to maximize profitability while maintaining client satisfaction● Provided ongoing support to clients, ensuring seamless transitions from sales to implementation and post-sales support

Glasgow, United Kingdom, Denver Usa

● Managed a rotating vehicle inventory of over 1000 units for a Carmax reconditioning production store, serving over 10 dealerships.● Responsible for reconciliation and distribution of an inventory worth $25 million in assets● Managed a team of 20 associates ● Spent considerable time working in a high pressure vehicle service department, facilitating customer and corporate repairs● Consistently went the extra mile to exceed customer expectations and used appropriate care and compassion to understand unique situations and deliver excellent customer service to people experiencing a very stressful time● Was awarded company wide recognition for customer service on several occasions

London, La, Nashville

● Writing songs and responding to briefs from artists and labels● Keeping material ‘on brief’ and responsibly responding to select opportunities to protect the integrity andreputation of my publisher● Trusted with celebrity contact details and information

Greenock, Scotland, United Kingdom

● Project managed the renovation of a the residential area of a drug and alcohol Christian rehabilitation center● Delivered the project on time and under budget● Liaise between contractors and client and observed strict local authority conditions regarding the rights ofindividual residents during renovations.

Denver, Colorado, United States

managing and distributing music audio files and artist images from record labels to online storefrontsI liaised with all the major record labels and several independent labels to ensure delivery of content to subscribersManaged a major project which involved the delivery of a new product to a platform which serviced over 2 million subscribers

Hnd, Comunications

High School Diploma, General Studies