Enabling B2C business transformation that begins by understanding my clients context for change and their desired future state. This enables clients to improve their customers experience and remove complexity through the introduction of optimal buying channels. I am passionate about fully comprehending my customers’ business challenges and goals, and work closely with them to deliver their desired outcome – this encompasses a combination of people, process and technology to ensure successful adoption. This collaborative approach has allowed me to build long term trusted relationships in multiple FTSE 500 companies which has resulted in them gaining competitive advantages.By combining my extensive market knowledge with insights into each customer’s specific needs, I am able to assemble a team of the most relevant experts to map a journey supporting cost optimization, consolidation of technology and suppliers, and environment stabilization with strong foundations to deliver innovation and improvement that exceed expectations. Clients include Co-op Group, Co-op Bank, Diebold Nixdorf, United Utilities, Electricity North West, Marks & Spencer and B&M Retail. An example of my engagements :- £100Ks savings in customer services through project automation- Reducing 17 suppliers to 3, cutting costs by 40% and increasing service availability- Delivering a 3000 site project 4 months earlyRecently, my focus has been on creating bespoke managed ‘as a service’ models for a broad range of B2C businesses in order to deliver predictability, transparency, and improved service under a more agile and flexible commercial model. I pride myself on exceptional communication skills, strong team relationships, creativity, energy and integrity