Rob Gilbride is a Group CSR Lead at Ekco. He possess expertise in itil, service delivery, it service management, cloud computing, managed services and 22 more skills. Colleagues describe him as "Rob is an experienced IT Services Manager (ITIL V3 Foundation qualified) with a proven track record of turning around underperforming teams to reach high levels of customer service satisfaction. I worked with Rob in November 2014 in helping him secure his current role with Hachette Publishing. During the screening process Rob demonstrated his ability build and improve high performing support teams that are aligned to ITIL procedures. I have also had the pleasure of working with Rob as a client and his clear specs and fast turnaround have made working with him straightforward and ensures we hit the mark with regards to candidates. I would definitely recommend Rob to any company looking to employ an IT Customer Support Manager. "