In my current role with Whitbread Restaurants as Multi-Branded Regional Operations Manager, I spearhead the regional operations of 15 branded businesses across Beefeater, Brewers Fayre, and Table Table brands in Essex, East London, and Enfield. I enact facilitator meetings across the divisional level and utilise brand information to harness social media and local sales / marketing toolkit trial region-wide. Furthermore, I oversee sales growth, cost control, and profit gearing toward the… Show more In my current role with Whitbread Restaurants as Multi-Branded Regional Operations Manager, I spearhead the regional operations of 15 branded businesses across Beefeater, Brewers Fayre, and Table Table brands in Essex, East London, and Enfield. I enact facilitator meetings across the divisional level and utilise brand information to harness social media and local sales / marketing toolkit trial region-wide. Furthermore, I oversee sales growth, cost control, and profit gearing toward the attainment of clear objectives, ultimately driving the performance of all General Managers toward vital objective fulfilment. And, I source and nurture community partnerships in order to increase our local sales base across diverse businesses. Some of my select accomplishments include: Recognised with Achievement of Regional Operations Manager of the Half Year in August 2019 at the Commercial Operations Manager Event.Raised over £7K in only six months toward support of Great Ormand Street Charity. Delivered best in class brand standards of service and safety as measured through TripAdvisor and in-house guest surveys; maintained excellent food safety scores stars region-wide. Awarded TripAdvisor Certificate of Excellence for three businesses in July 2019; sustained consistent improvement of 0.5 stars regionally. Augmented regional growth and secured sales increase against previous year’s decline. Fulfilled managerial gaps throughout the region and drove recruitment efforts; identified and targeted high-quality candidates.Improved region balanced scorecard through strategic planning and project prioritisation.Drove team engagement across direct report, peer, and executive communications. Show less

As Retail Business Manager, I co-ordinated a district of 15 branded businesses across a diverse group of high street, retail destination, leisure park and pub restaurant locations. I also regulated new openings and brand conversions as well as oversaw the completion and operations of new build restaurants. I cultivated a valuable pipeline of future general managers through upskilling across both kitchen manager and deputy manager positions, which cumulated in my deployment of an… Show more As Retail Business Manager, I co-ordinated a district of 15 branded businesses across a diverse group of high street, retail destination, leisure park and pub restaurant locations. I also regulated new openings and brand conversions as well as oversaw the completion and operations of new build restaurants. I cultivated a valuable pipeline of future general managers through upskilling across both kitchen manager and deputy manager positions, which cumulated in my deployment of an integrated reward and recognition system across all regional levels.Some of my select accomplishments include: Designated as Interim Lead Retail Business Manager by Operations Director; managed projects and all communications. Propelled annual sales in excess of £27M while driving strong profit conversion. Awarded with District of the Year in 2017 and Most Valued Player in 2018; demonstrated best scorecard and district performance out of 12 districts.Secured Institute of Leadership and Management (ILM) business coaching accreditation; mentored incoming retail business managers (RBMs) and led coaching workshops for new general managers / corporate team. Maintained strong balanced scorecard performance for several consecutive years. Consistently uncovered highest engagement scores from managers / team members across 12 areas in the brand and 120 areas in the company; obtained top three ranking in the company. Show less

While with Mitchells & Butlers Hotels, I regulated a £850K marketing budget and managed the creation, development, implementation, and the evaluation of sales and marketing activities for two major hotel brands. I communicated brand progress directly to our director and executive committee and devised toolkits for hotel managers as well as prepared and trained managers for local marketing. And, I crafted and distributed media advertising, tracked online activities, and devised public… Show more While with Mitchells & Butlers Hotels, I regulated a £850K marketing budget and managed the creation, development, implementation, and the evaluation of sales and marketing activities for two major hotel brands. I communicated brand progress directly to our director and executive committee and devised toolkits for hotel managers as well as prepared and trained managers for local marketing. And, I crafted and distributed media advertising, tracked online activities, and devised public relations materials. Throughout all of my activities, I additionally monitored ongoing guest satisfaction and honed internal communications toward management sales awareness training and development. Some of my select accomplishments include: Championed sales and marketing for 91 company managed hotels, 25 franchised Holiday Inn Express hotels, and six additional unbranded hotels. Incorporated existing hotels, new build hotels, and disused trading space into Innkeeper’s Lodge collection; developed brand website and obtained direct online bookings responsible for 65% of all hotel revenue. Regulated finances and hotels sales / occupancy budgets; controlled marketing budget and developed Mitchells & Butlers as fourth largest budget hotel operator throughout the UK.Actualised boutique hotel concept and exceeded initial project expectations; tailored brand to compete with competitor hotel activity.Developed pay per click (PPC) advertising campaigns and facilitated search engine optimisation (SEO); launched radio advertisement and other local tactical campaigns. Show less

Control of a brand new restaurant and hotel openingResponsible for the delivery of budgeted sales and profit, with a workforce of over 75 team members across two national brandsMain duties included staff development, growing the business, profit control, quality, food hygiene and legal / company requirements, as well as the initial set-up and recruitment for the two businesses.