OSL is a business to business linen management service provider, we deliver the outsourcing of linen management across Retail, Hospitality and Leisure sectors including Hotels, Restaurants, Spa's, Corporate Event and Wedding Venues. If your business needs quality linen or linen hire for a corporate event, then you should look no further than a service based company with over 16 years’ experience in the laundry service industry offering uniquely tailored fixed price solution.With my 20+ years of delivering outsourced services, I've used my transferable skills in solution architecture, management, sales and marketing to take ownership of service offerings, identify areas for further development and introduce new processes to improve efficiency and increase profit. In June of 2010 I introduced Linen and work ware hire as the company expanded its portfolio of outsourced laundry services. We now offer a full range of outsourced linen solutions for SMB's across various verticals.

To manage the implementation of a new 3rd party software solution on a AWS managed cloud infrastructure. This includes selecting an MSP from a cost, service wrap and capability perspective and obtaining the requirements of the software solution in order to map the infrastructure to the service solution. The role is responsible for coordinating multiple 3rd party suppliers to ensure the solution is available within tight deadlines and working with the internal and customer stakeholders. The solution has PCI and penetration tests requirement. the role is also responsible for ensuring that any technical issues resolved in a timely manner. Project planning is required including timelines and RAID log management are essential elements of this role.

Recruited by the Head of Global IS Commercial Operations to engage suppliers in the delivery of a UK Datacentre contracting services, infrastructure and software.Working with existing National Grid BAU resources / teams to deliver the Datacentre program utilising my IT industry background in Outsourced Service, Delivery Management, License & Software contract management, service solution extensive experience of negotiation, communication and relationship management within IS industry, commercial negotiation skills, knowledge of the Cloud Service marketplace and sourcing strategies.

eBECS is a specialist in the design and delivery of total Microsoft Business Solutions for manufacturing, distribution, oil & gas, retail, general heavy industry and all aspects of the service industries. We deliver award-winning Lean and agile Microsoft Dynamics AX ,Microsoft Dynamics NAV and Microsoft Dynamics CRM solutions, as well as integrated Cloud Services, including Azure and Private Cloud, and Office 365 and Mobile solutions including Field Service. I have joined as part of the senior management team in order to develop the managed service offering and enable the delivery of cost effective solutions which enable our clients to streamline and integrate processes, improve client relations, maximise sales, minimise waste, optimise the extended supply chain and manage demand-driven operations.

Recruited as part of an initiative to improve customer support against a backdrop of an organisation going through change due to a recent MBO. The role was initially to document the road map for service improvement, then manage the implementation of the road map; as such this included the day to day line management of three support teams, including: Help Desk, Level 2 and Level 3 engineers and matrix management of a support development team who deliver software bug fixes and consultancy to major customer accounts.

The role as Commercial Manager is part of the Senior Management Team. This is a new and critical role in the development of Blue Chips managed service offerings. I am responsible for all commercial contracts, the product portfolio, the pricing model, major bid activities and for ensuring the solutions are not only viable, deliverable and profitable, but they continue to deliver on the Blue Chip values of exceptional customer service and innovation. Putting the customer first has been a Blue Chip mantra which has underpinned customer relationship in the IBM Mid-Market for over 25 years. I am responsible for a talented team of solutions architects who manage all major bid activities for a given opportunity from qualification through to contract signature, we develop the solution and engage the sales strategy ensuring that it conforms with the customer requirements by delivering Paas and Iaas cross platform solutions for IBM Power (I or P Series) and X86 with the option of Active – Active HA, tape less backup and WAN connectivity via our Blue Connect MPLS network, (which services our Tier 4+ and 3+ data centres), we are the premier provider of ‘cloud’ based solution for IBM Mid-range user with over 1.5m CPW under management. My business objective is to ensure that we are the default choice for IBM Midrange Managed Services and that once a customer becomes a Blue Chip customer they remain a Blue Chip customer.

I was engaged by the Managing Director of APSU to architect and support the sales engagement process of a range of competitive managed services solution. This customer facing role also includes the management and knowledge transfer of skills within the 8 man pre-sales team. The service solutions centre on IBM Smart Cloud, Virtual Server Recover for IBM Power I, hosting and Virtual Data Centre based on Software as a Service (SaaS), Platform as a Service (PaaS) and connectivity using hybrid cloud connectivity connecting in to a multi-point MPLS Wide Area Network.

After working in IT Outsourcing and Managed Services as a Senior Manager and Director since 1994, I have been offered the opportunity to join CSI, taking responsibility for redefining and growing their hosting division. This role includes Business Development, Operational Management, Process Improvement , Service Delivery, Performance, Management, Internal Systems, Change Management, Strategic Decision Making, E-marketing, Recruitment, Implementing Procedures, New Business Sales, Account Development and Data Centre Expansion.We have a managed services solutions for dedicated server, managed hosting, co-location, complex server hosting, cloud services and application management using IBM Smart Cloud or Microsoft Hyper-V and System Centre.

As the Chief Operations Officer, I am responsible for enhancing the internal organisation infrastructure and processes to help the company to continue too grow and fulfil its mission. In addition to defining the strategy, I focus on overseeing the day to day management of the company. Which involves managing several teams including the technical team and sales team, and setting targets and KPIs, as well as performing a proactive selling role. My duties include: - planning, developing and implementing a strategy for operational management development - building, managing and developing direct reporting staff - managing and controlling departmental expenditure within agreed budgets - liaising with departmental managers, and informing them of operational objectives, purposes and achievements - managing external relations for the company.

QUANTIX provide a range of IT services focused around database support & managed services, project delivery, remote systems management & training/skills transfer. We specialise in the provision of services and products based around, Oracle, Microsoft, Juniper, SurfControl Websense and VMware.

A Teir 3, IBM Midrange Hosting and Operational Outsourcing Company for the SME.As Managing Director my responsibilities included the design and build of the data centre, development of the business strategy, sales and marketing, new business sales, sales forecasts, customer p&l forecasting to managing profit margin through change management, board level presentation / communication, (non execs, investors, bank, employees and customers), my operational duties included initial customer meeting, contract and SLA development / negotiations.

Built the Outsourcing / Hosting delivery from scratch £0 - £20m in seven years. Management and P&L budgetary responsibility for all Operational and technical services in four 24 x 365 Data Centers, 67 staff (in two offices) delivering operations, transition management, technical support, project management, service management and reporting.One of the Original CSI Outsourcing /Digica, (now Computacenter Nottingham) foundation team, Designed and project managed the build of two 10,000sq ft data centers and two High Availability rooms that helped make Digica the number 1 IBM Mid-range Outsourcing company in the UK.

1988 – 1994 Senior Technical Support and Communication Analyst - Northern Foods IT. 1993 – 1994 Riverside Bakery and Fenland Foods (part of Northern Foods Group) IS Controller: Responsible for all I.T, for hands on support, applications project management and infrastructure including a 60 PC os2 token ring network, AS400 9402- C20, 12 pc Novell network, isdn2 and 64k kilostream link. Implemented Peterborough software pay role system, Tradanet EDI package, new cat 5 cabling system, ccmail wintel e-mail system. 1988 – 1994 Senior Technical support analyst: Technical support help desk, Installation of the first 24 AS400’s to replace S36 across the group companies, designing standard data canters. Communications analyst: Co -design and implementation of point-to-point star network for centralised support and group network for data and voice.