Rob Graham Email & Phone Number

New Zealand

My role is Single Pilot operations flying a PC12 and C208 on daily route sectors across the Sounds Air network.

Auckland, New Zealand

B-Category Flight InstructorMy primary role was instructing Private, Commercial and Single Engine IFR students. I instructed students of all age ranges and learning backgrounds. I was a Team Leader and managed C-Cat Instructors.

My role includes Solution Design, Change and Incident Management for medium to large sized contact centres across NZ, AU and the Philippines. I have a good understanding of business processes to ensure I can perform my role to a high standard.Responsibilities:Support solution design and requirements gathering for changes to existing contact centres and new contact centresUnderstanding of business processesSupport contact centres migrating to the Contact technology platform through training and coachingMigration lead for New Zealand based contact centres; Vodafone, American ExpressComplete configuration of the Contact platform in order to support changes, new releases and incidentsConduct Quality Assurance / Test processes accurately to reduce any risk to the effective operation of the centresManage documentation relating to platform configurationWork closely with Delivery Improvement team members to identify opportunities to improve the platform and related processes in order to drive improved efficiency and the customer experienceCore Competencies:LeadershipAdjusts own work practices to support changeManage own performance & developmentRole model & hold others accountable for demonstrating our values and behaviours Systems Processes & PolicyEnsure all policies & procedures are adhered to, including compliance obligationsContribute to improvements in function / team Client & StakeholdersMaintain effective working relationships with Managers & peersTechnical Toolbox:Genesys PurecloudPlatform architecture, configuration, troubleshooting and administration

Diploma In Aviation Science, Aviation/Airway Management And Operations

Education record