Rob Grosse Email & Phone Number

Alpharetta, Ga

• Managed a team of dynamic testing specialists working with weekly development builds of the Fortify WebInspect testing tool, as well as the FoD Admin/Customer portals• Product/portal testing used a QA-like approach leveraging recent production scan windows of live customer apps, testing with the development builds to ensure solid functionality of any newly added features that have not been added to the production release yet• Upon completion of weekly testing routines, results of the production scans were compared to the pre-release product scans and checked for consistency. Differences/discrepancies were noted and details provided back to the development team who reviewed and made necessary adjustments to the product code so subsequent builds would continue to see improvements in the testing results• Performed quarterly FoD portal validations for each major release applied to the FoD portals. Any issues/defects discovered during validation were reported and the development team addressed and re-released the update during the next update cycle or within a maintenance window• Maintained a close relationship to the Fortify product management, development & test teams in order to keep clear lines of communication open, allowing for faster resolution of issues

Alpharetta, Ga - Manila, Philippines

• During a rapid growth phase of the Fortify on Demand organization, I took on the role of delivery manager for the team of dynamic web app testers based out of our Manila office.• Spent considerable time in the Manila office, actively participating in interviews and training of new & existing employees. We grew the dynamic test team from approx. 30 direct report testers to over 100 by year end.• I maintained a hierarchy of competent Manila leads that ensured smooth functioning of the daily operations, including vetting/interviewing new hires, coordination of new hire training, management of administrative tasks and continued morale-boosting efforts, such as offsite team building events.• Built a small team of testers in our main US office (Alpharetta) in order to accommodate clients who required only US citizens to test their applications. This proved to be a successful model that offered great sales appeal to others with similar requirements, such as FED, some banking customers, etc.

Alpharetta, Ga

• As a Sr Security Consultant for Fortify on Demand (FoD), I worked with and provided dynamic security testing on many Fortune 500 customer applications, both thin and thick client, focusing mainly on web apps. The testing consisted of aggressive automated and manual security testing techniques, detailed analysis of scan data and validation of the findings, including removal of false positive issues• Managed the QA review process of dynamic test results by implementing a program for FoD testers that ensured all customer deliverable scan data was properly analyzed and found to be of high quality, without false-positives, cross-pollination or irrelevant artifacts, before being delivered to the customer• Performed product implementations and configuration of Fortify security products while onsite at customer locations around the country and internationally• Provided extensive multi-day product training to customers, both virtually and onsite, using prepared presentation slides and live practical application examples

Alpharetta, Ga

• Provided elevated customer support via email and telephone for current and prospective customers of the Application Security Center (ASC) line of products (WebInspect, AMP, QAInspect, DevInspect), actively troubleshooting product issues within customer environments and working through to resolution as expediently as possible in order to ensure the highest level of customer satisfaction• Documented case details throughout the progress of an issue as well as create new KB articles, as needed, in an effort to maintain a readily available source of solutions for the team as future occurrences of similar situations present themselves• Escalated cases through L3 engineers as required, maintaining close communications with development team members that may be assisting with product issues• Maintain a positive attitude and amicable work rapport with team members and coworkers from other groups within the organization

Roswell, Ga

• Provided Third Level production support for UPS customers currently utilizing and actively implementing the ecommerce XML tools within the UPS OnLine Tools suite• Composed, proofread and provided highly articulated support email messages in response to inquiries from UPS customers, or UPS representatives for their customers, so they may effectively integrate UPS shipping features within their developed online ecommerce solution• Queried and manipulated customer transaction data from UPS UNIX-based transaction log servers as needed, so that customer responses or other required information, would include as much detail as possible in order to assist with resolving issues as expediently as possible• Provided monthly reports by extracting details from multiple data sources and compiling information into templated Word and Excel documents, which consisted of large monthly counts that were also represented by various graphs and charts• Sustained an open line of communications between the various UPS groups involved with supporting the ecommerce applications, so that support issues may be expedited through the appropriate channels as needed• Maintained high level of professionalism not only when in contact with UPS customers, but also in the UPS business environment, in order to ensure quality representation as an Accenture employee in support of the UPS service contract

Alpharetta, Ga

• Provided Sr. level technician telephone & field support for desktop & laptop Windows based systems that interface with digital radiography imaging systems at offices located throughout the US• Solved compatibility challenges for PC hardware in various networked environments where end-user OS ranged from Windows 98 through XP & MS Server OS’s NT, 2000 & 2003• Because of the lack of standard PC & laptop hardware & configuration settings of systems throughout the current customer base, extensive system troubleshooting was often required to determine what settings will offer optimal product functionality• Served as onsite system consultant for new customers which involved making existing hardware compatibility recommendations to ensure their network & hardware infrastructure would work seamlessly with the integration of our digital equipment• Coordinated, arranged & made personal office visits, as needed, in order to ensure premium installation, setup & operation of office PC/laptop hardware, digital x-ray equipment & proprietary software• Utilized exceptional customer service skills as was required to maintain high level of customer satisfaction, directly addressing client needs and concerns• Maintained a local knowledge base of various tips, existing problems & effective ‘work-arounds’ for referencing with future trouble calls

Atlanta, Ga

• Administered & maintained multiple Windows NT/Lotus Domino R5 servers providing backup solutions & system specific admin. for a practice of 2500+ mobile consultants • Responsible for development, maintenance & ongoing support of conceptual graphical intranet site used as marketing tool for various ERP Packages, hosted on Lotus Domino web server• Implemented & maintained Lotus Domino.Doc document mgmt. system used to store customer & contract intellectual capital• Provided administration & light development for various large scale Lotus Notes R4 & 5 applications which provided infrastructure reinforcement• Created & monitored Notes user ID's for web access to internal intellectual capital entities & enforced security through Access Control Lists• Team lead of a 2-3 person support team responsible for everyday IT needs of over 1200 International mobile consultants• Provided end-user support via personal interaction & telephone/email correspondence, ensuring proper daily operations of mobile systems & user connectivity through dial-up or TCP/IP WAN/LAN• Installed, upgraded & relocated end-user hardware as needed, providing optimal user environment• Administered local Windows NT & Lotus Notes servers used for file sharing, application development, ERP ‘sandbox’ environments & company communications• Responsible for procuring & maintaining inventory of group wide laptop/desktop hardware supply, as well as various peripherals & productivity software packages used for mobile & local functionality• Successfully migrated 1000+ consultants from one centralized Lotus Notes DB & Mail system to the Global IBM Lotus Notes Mail/Messaging system

As, Electronics

Bs, Information Systems With Emphasis On Security

Information Systems (Part Time)

High School Studies

Education record

Computer And Information Sciences And Support Services